JPMorgan Network Management is responsible for the selection and management of the network of agent banks used by the firm. In this role, the group covers the purchasing and maintenance of securities services (custody and clearing) and cash services (payments and other foreign currency services) for LOBs firm-wide. The network currently spans ~500 agent banks, comprising sub-custodians, correspondent banks and partner banks in 100+ markets. The team work closely with these banks and regulatory authorities in each country to identify market practices and rules associated with foreign investment.
Network Management supports the Corporate & Investment Bank (CIB), as well as other areas of the firm as needed, including Corporate Treasury, Asset Management and the Retail Bank. The group’s key strengths lie in the market knowledge, expertise in buying and strong project management.
The group has a global focus in order to leverage buying power worldwide, developing outsourcing initiatives and management of the associated risks.
The Network Service Management (NSM) division is focused primarily on the operational aspect of agent bank relationships and thorough performance monitoring of the network. The team is largely based in Bournemouth, with additional coverage in New York and Hong Kong to allow a “follow the sun” coverage model.
Responsible for leading the Agent Performance project team, based in Bournemouth. The team work closely with Operations and Product Management across the different lines of business to set and monitor the service levels expected from agent banks. In addition, the team supports various other initiatives as required to enable continuous enhancements of the service levels being received from the agent network. Additionally, supporting and coordinating both product and market driven changes from a JPMorgan operational perspective, including agent interaction relating to JPM Ops system implementations.
The successful candidate will need to forge strong relationships with the senior managers of the supported operations areas across the CIB and GMI Market Managers as well as various internal business and product managers. It is expected the person in this role will develop and manage the strategy for implementing a culture of agent driven self improvement management, via the increased use of MIS and business engagement.
The successful candidate for this role needs to have strong project and people management skills as well as an analytical approach. They will need to work across the various lines of business, be adaptable to change and demonstrate strong influencing skills. In addition, it would be desirable for the candidate to have broad knowledge / understanding of a number of business areas within the bank as well as good regulatory awareness.
Key skills and qualifications are:
Strong team management & leadership skills – ability to coach / develop team
Ability to build strong working relationships with business partners in internal LOBs across the firm and with agent banks
Strong communication skills – both verbal and written. The role requires a confident and assertive communicator with the ability to push back when necessary
Negotiation and influencing skills
Project Management skills: Self driven coupled with strong analytical skills and internal process control mindset, including ability to manage and prioritise team workload / multiple projects
A good understanding of the firm’s products and appreciation of respective business environments;
Initiative – taking the lead in unstructured situations, including seizing new opportunities
Identify, define and drive key focus areas for the team
Continued development of executive MIS reporting, including ability to present to senior audience
JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer.