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Digital Payments Product Manager

Req #: 170064505
Location: New York, NY, US
Job Category: Digital
Potential Referral Amount: 0 US Dollar (USD)

About Chase

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to


Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambitions is to position Chase as the undisputed leader in digital financial services and payments to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.



Position Overview


The Digital Payments organization is a motivated, forward thinking team comprised of high-talent product managers with a singular focus of delivering innovative payment services via the most important platforms of today and tomorrow.  We seek to transform customer experiences, simplify the ways we do business, and tirelessly drive toward product excellence. 


Chase is seeking an experienced product manager to lead and define our partnerships with key digital wallets (e.g., Apple Pay, Samsung Pay, Android pay, etc.).   In this role, the candidate will drive the marketing and capabilities roadmap in collaboration with key partners and develop strategies to provide industry leading payments experience for Chase retail and credit card customers.


The ideal candidate understands the mobile & emerging payments landscape, is an avid user of digital payment applications and is familiar with the opportunities and challenges of e- and m-commerce.  Understanding of finance business models, digital platforms, payments technology and the payment landscape is required.  The desired candidate will accomplish his or her goals by driving innovation with other business, marketing and financial product owners to engage with third party wallets. 


The successful candidate is outcome-focused and has a leadership style that fosters teamwork and 10X thinking. He or she will work across the business extensively and must demonstrate the ability to navigate a matrixed environment.


Candidates should have excellent written and oral communication skills, strong interpersonal skills, and outstanding analytical skills, as well as a passion for developing winning customer experiences in mobile. In addition to being a seasoned, well trained professional, the successful candidate will be a strategic thinker with the ability to inspire confidence from, and to collaborate closely with technology leaders and internal stakeholders.







  • Engage closely with cross-functional stakeholders to define capabilities and experiences in third party channels that meets business and consumer needs, while meeting critical deadlines and budget constraints;
  • Integrate data analytics, product metrics, user experience research, competitive and market analysis, and company goals to drive prioritization of product initiatives;
  • Track and analyze metrics compared to industry benchmarks, publish reports on product performance, trends and risks/opportunities for both short and long term;
  • Understand, manage, and communicate prioritization of features, with a mind toward user and business benefits and tradeoffs.  Identify market opportunities and define product strategy to reflect those;
  • Manage cross-impacted initiatives and stakeholder communications to ensure business needs are met.  Set and manage expectations through effective written and oral communications;
  • Define product initiatives for new features and optimizations of existing ones, and incorporate them into product and marketing roadmaps;
  • Take a lead role in designing and executing marketing and new feature launches, collaborating with design, engineering, operations, and central marketing teams to drive new product initiatives;
  • Support teams that track and manage business case metrics and financial planning models ensuring that product delivery stays on track and on budget;


Required Skills


  • 7+ years of marketing and product management or relevant experience as well as record of individual technical achievement;
  • Expertise in defining and building out marketing capabilities roadmap and marketing plans;
  • Ability to think strategically and to connect the dots to the bigger picture, while still comfortable diving into the details required to ensure successful execution
  • Thorough understanding of financial modeling, forecasting and tracking as it relates to marketing campaign management and capability delivery;
  • Experience with bringing together cross functional teams and leading execution in an agile delivery model;
  • Thorough understanding of digital and mobile payments and digital marketing;
  • Ability to influence stakeholders with diverse points of view and build coalition
  • Structured thinker, effective communicator with excellent written communication skills;
  • Ability to prioritize projects and efforts according to business need and industry trends;
  • Familiarity with the business services and offerings associated with Chase;
  • Highly self-motivated and ability to remain calm under intense pressure
  • BS or MS in Computer Science, Business Management or comparable field of study;
  • Relevant experience working in retail banking, payments, e/m-commerce, online and mobile platforms




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