Apply Now    

Operations Division Leader

Req #: 170067084_2
Location: Westerville, OH, US
Job Category: Operations
Potential Referral Amount: 0 US Dollar (USD)
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America‚Äôs households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to
The Tax Reporting Control and Testing department is responsible for the accurate and timely reporting of year end information to Chase customers, investors and the IRS.
This position manages a staff consisting of full-time exempt employees and is primarily responsible for the accurate and timely reporting of tax information to consumer customers including 1098 and 1099 tax forms and regulatory disclosures. This position is also responsible for TIN certification, back up withholding compliance, IRS penalty notices, remediation efforts, special projects and regulatory monitoring and research. The position works closely with the Compliance, Legal and Corporate Tax Departments to monitor all system and regulatory changes and is responsible for the identification and communication to applicable stakeholders of any and all impacts to the tax reporting process. This position will also monitor the Servicing and Default environments for any impacts to year end reporting processes.
The person in this position will ensure that written procedures are documented and that these procedures are updated, are being followed and that system and procedural changes are documented within them.  Also, ensure that all staff is properly trained to execute their responsibilities within the department.  He/she will monitor and complete departmental reporting to ensure service levels, quality standards and productivity targets are met and to provide historical records. A primary responsibility is the management of the staff to achieve a positive employee experience and build a high performance team that prioritizes controls and drives business results. This includes regular coaching and feedback, administering the performance development process, developing individual skills and ensuring ongoing training on department functions.
  • Five years experience with Mortgage Servicing
  • Three years experience in a leadership or people management position (preferably manager)
  • A familiarity with IRS and banking regulations and policies is preferred
  • Ability to research compliance issues and develop policies and procedures based on findings
  • Ability to coordinate the activities of other areas for department deliverables accurately and on-time
  • Ability to effectively utilize technology to resolve issues and increase productivity
  • A high degree of analytical ability and problem solving skills
  • Strong verbal and written communication skills with an ability to develop an effective communication management plan around projects
  • Ability to track and execute multiple tasks simultaneously
  • Ability to work independently and accurately while meeting deadlines
  • Experience and proficiency with Chase consumer servicing applications including MSP, VLS, Mortgage Banking Workstation, Recovery One, Taxport, i-Vault! and OneView
  • Proficient MS Word, Excel skills are required.  Experience with MS Project and Access is preferred
  • A familiarity with project management methodology including requirements gathering and testing
Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Things to note

Sign in to our application system to continue your job search or update your profile.

Current employees sign in here. Contractors sign in here.

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please click here.

Important links

Click here to view the "EEO is the Law" poster.

Click here to view the "EEO is the Law" supplemental poster.

Click here to view our U.S. Pay Transparency Policy.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.