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CIB - Wholesale Client Onboarding - Business Analyst - Associate

Req #: 170068341
Location: London, ENG, UK
Job Category: Operations
Potential Referral Amount: 3500 Pound Sterling (GBP)
Wholesale Client Onboarding (WCOB) is a global initiative in JP Morgan that spans the Corporate Investment Bank (CIB) and Commercial Bank (CB). Our objective is to implement a standardized and consistent client onboarding service across the wholesale bank in order to deliver world class client experience. The role of Business Analyst has been created to support the strategic workstream responsible for delivering a new Client Due Diligence system reporting into the Lead Business Analyst/Program Lead.
As a Business Analyst on the Wholesale Client Onboarding – Client Due Diligence (CDD)project, you will be responsible for ensuring that the project deliverables fulfill the business's agreed requirements.
You will be expected to combine knowledge of what the business wants with knowledge of how the CDD system is designed and used to create functional/business-level requirements.
This role will include:
  • Detailed analysis and documentation of both functional and non-functional business needs to create business requirements
  • Process modeling: Analyze current business process (as-is) to understand the business needs and to determine how to best fulfill those needs via system and process (to-be)
  • Liaise with the Compliance, Policy Interpretation, KYC Operations, Front Offices Sales, Risk and Privacy teams to ensure alignment and understanding of new KYC Standards. This includes running workshops to elicit their requirements
  • Work closely with Technology partners to ensure requirements are built as expected
  • Timely escalation and resolution of issues
  • Preparation of wire frames to represent current and to-be UI
  • Conducting gap analysis between current and to-be requirements
  • Preparation of process flows that demonstrate alignment of system functionality to the operational process
  • Ongoing review and analysis of AML/KYC Standards and Policies
  • Analyzing impact of policy changes on existing functionality/future deliverables
  • Perform demonstrations of the CDD system


  • Knowledge of KYC and Due Diligence compliance framework, e.g. USA Patriot Act, BSA, OFAC, etc.
  • Strong knowledge of Client On-Boarding process/lifecycle and experience of such projects within a top tier Financial Institution
  • Advanced knowledge of flow charting and MS Office tools
  • Repeated and demonstrable advanced experience in defining business requirements with the focus being on meeting business needs from an operational perspective rather than technical
  • Experience of working on projects which delivery business applications to operations teams including rolling out improvements to existing processes
  • Experience on global / multi-site projects including facilitation of workshops with remote participants and rationalization of regional requirements
  • Experience working with Agile SDLC and capturing user requirements in User Stories in tools like JIRA is highly desirable
  • Lead focus groups and workshops to reach successful agreement on functional business requirements
  • Act as a BA lead to coordinate efforts and analysis across other BAs


Soft Skills

  • Have an open attitude towards sharing ideas and knowledge
  • A proactive approach to problem solving, taking ownership of issues and having the determination to follow things through
  • Excellent listening, written and verbal communication skills, including facilitation, presentation and production of documentation appropriate to an audience
  • The ability to shift perspective from high level 'Big Picture' to low-level detail
  • Good prioritization and time management
  • The ability to present and absorb complex ideas quickly and accurately
  • The ability to provide solutions to a tight deadline
  • The ability to work within a large, distributed team
  • The ability to work independently as well as part of a team
  • A self confident and authoritative manner
About J.P. Morgan Corporate & Investment Bank
J.P. Morgan’s Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
About J.P. Morgan Chase & Co.
J.P. Morgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.1 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity. A component of the Dow Jones Industrial Average, J.P. Morgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about J.P. Morgan Chase & Co. is available at
JPMorgan offers an exceptional benefits program and a highly competitive compensation package. JPMorgan is an Equal Opportunity Employer.
Closing Date: 5th December, 2017



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