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CIB Ops - FX eTrading Client Service - Associate- London

Req #: 170066439
Location: London, ENG, UK
Job Category: Operations
Potential Referral Amount: 3500 Pound Sterling (GBP)
The FX eTrading Middle Office (eTMO) is responsible for Foreign Exchange operations/support for the Investment Bank’s proprietary and multi-dealer electronic trading platforms.  This area of the IB is one in significant spotlight due to the recent inception of JP Morgan Markets (a one stop shop for all client trading needs). This is an intensive business with high volumes of trading (c. 100k trade/day) trading around the clock from start of day Monday in Asia to end of day Friday in NY.  Primary functions of the Client Service team include OnBoarding, training, and fully supporting the external and internal ecommerce FX clients. The team offers its support services through client hotlines as well as a global email inbox.
As a member of the team, main responsibilities will include:
  • Providing excellent customer service to all incoming client queries
  • Day to day management oversight and accountability of trade support team responsible for:
  • Numerous reconciliations including: FOBO recs, rate tolerance controls, static data checks, PCO daily/weekly/monthly client specific reconciliations, liquidity checks, unallocated
  • Trade capture and processing of trade amends and cancellations
  • Deal query resolution from Back Office / Front Office / Clients – monitoring root causes for pattern
  • Monitoring and managing changes to client agreements / contracts
  • New PCO client account rec build outs
  • Working with Front Office to enable clients to deal electronically
  • Help maintain our onboarding queues to meet SLAs determined by the business
  • Generate weekly MIS to provide to front office in regards to number of queries, new onboards, and trainings
  • Rapidly identify and remediate any client issues/queries raised by Front Office, Middle Office, Back Office and/or the client
  • Highly articulate, motivated, very flexible and will use their initiative to fully develop the role
  • Bachelor degree or above
  • Ability to interface and influence at all levels
  • People Management experience
  • Highly numerate with excellent keyboard skills and a high-level of computer literacy
  • Experience of reengineering processes and achieving positive change
  • A sound understanding of Foreign Exchange products and Operations processes and an in depth product knowledge of Front to Back FX life cycles.
  • Effective and confident communicator in order to deal with a diverse range of employees and clients, and be able to succeed in a demanding and fast paced environment
  • Awareness and understanding of the large financial risks that can be incurred through operational errors and control risks
  • Intermediate to advanced experience with MS Excel
  • Intermediate quantitative aptitude
  • High level of computer literacy
  • Ability to be innovative and improve system capabilities
  • Well organised with excellent time and people management skills.

JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer.


Closing Date 14 November 2017

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