Apply Now    

Business Analysis

Req #: 170056348
Location: Wilmington, DE, US
Job Category: Technology
Potential Referral Amount: 0 US Dollar (USD)

Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits.  You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.

  • Perform as the central, functional bridge within Home Lending Originations between internal stakeholders on technology team, and outside of the LOB; including but not limited to Sourcing, Third Party Oversight, Delivery Management, Technology Controls Office
  • Monitor contractual agreements for all of Home Lending Technology Originations ensuring timely renewal and ongoing compliance
  • Develop standards (milestones, deliverables, SLA’s) for contracts in partnership with key tech and business stakeholders. These standards will drive vendor performance monitoring and compliance w/delivery.
  • Build persuasive decks and prep TLT 1-Downs to present and secure spend approval from senior executives; including key components like budget, payment terms, general language and provisions, highlights from the business case etc.
  • Lead contract strategy meetings with varying stakeholders to identify any incoming professional services work, new software purchases, to facilitate pricing discussions, and obtain senior management approvals on timelines, deliverables, and pricing
  • Continuously look for opportunities to identify and implement efficiencies associated with the vendor management process and oversight within the channel
  • Review and process financial transactions (creating purchase order requests, approving invoices etc.), and assist with vendor inquiries regarding orders and payment remittance
  • Deliver the vendor ‘book of work’ similar to that of a program or project, leveraging detailed tracking, managing to key milestones, looking for cost efficiencies wherever they may exist, communicating progress/obstacles/RAG status to key stakeholders
  • Contribute to bi-annual budget cycles in conjunction with Finance and lead Software Engineers
  • Promote awareness of the TPO and Sourcing processes and procedures within the Software Engineering teams to encourage and facilitate coordination and cooperation, driving to full compliance as it relates to vendor management
  • Model data for purchase / renewal scenarios to equip executive decision makers with the appropriate information to make strategic, fact based decisions regarding contractual courses of action
  • Assist with resolution of non-compliance issues (reviewing existing SLA’s, provisions for recourse, language to be leveraged for issue closure)
  • As needed, provide guidance on contract matters to project managers, software engineers, or other operational staff, including training to new employees in contracting practices and procedures
  • Work with Finance to ensure adherence to broader finance and risk requirements such as revenue recognition, pricing and discounting policies, export controls etc. Understanding / evaluating economic impact of terms and term options.


    • Ability to manage multiple projects in parallel and take tasks to completion
    • Ability to work in a fast-paced environment
    • Ability to handle multiple priorities
    • Ability to exercise sound judgment
    • Ability to ‘self-start’
    • Ability to take initiative in finding solutions to difficult and/or sensitive problems
    • Ability to gain consensus from individuals with diverse interests
    • Ability to compute rates, ratios, and percentages and interpret and draw conclusions from numerical data
    • Ability to critically read documents and interpret and draw conclusions from written data
    • Ability to apply common sense understanding to carry out detailed and involved verbal instructions
    • Ability to resolve problems involving several concrete variables in non-standard situations
    • Knowledge of procurement and vendor management processes
    • Knowledge of general IT concepts
    • Knowledge of company policies and procedures
    • Strong project management skills
    • Strong negotiation skills
    • Strong written and verbal communications skills
    • Strong analytical skills
    • Strong interpersonal skills
    • Experience using Microsoft Office (Word, PowerPoint, Excel)
    • Experience in finance/accounting
    • Experience in supply chain management
    • Experience with Ariba/ePurchase/SPARC
Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Things to note

Sign in to our application system to continue your job search or update your profile.

Current employees sign in here. Contractors sign in here.

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please click here.

Important links

Click here to view the "EEO is the Law" poster.

Click here to view the "EEO is the Law" supplemental poster.

Click here to view our U.S. Pay Transparency Policy.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.