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CIB Operations - Middle Office Client Facing - Associate

Req #: 170050919
Location: London, ENG, UK
Job Category: Operations
Potential Referral Amount: 3500 Pound Sterling (GBP)
The Prime Finance Middle Office Client Facing Department is responsible for ensuring all aspects of transaction management for Prime clients are completed on time, exceptions are resolved, client inquiries are resolved and provide subject matter expertise to the hedge fund clients. This would be a cross product (Cash Equity, Fixed Income and Swap) client facing role that requires extensive client interaction & communication and working with various global internal teams as required. The candidate will be expected to hone and utilize their communication skills to effectively work through tasks of varying difficulty with external and internal stakeholders.
 
  • Accountable for end to end transaction management lifecycle for their respective client coverage. This includes trade capture, settlement exceptions and cash management.
  • Working with various internal teams such as trade processing, Prematching, settlements and margin to process transactions and resolve any exceptions on a timely manner
  • Working with the Sales and Trading within the Prime Finance business.
  • Respond to and resolve client inquiries on a timely manner.
  • Perform root cause analysis for their respective clients to increase STP and reduce client inquiries by encouraging clients to “self serve”
  • Establish and maintain relationships with high profile hedge fund clients.
  • Work as part of the global team performing follow the sun hand offs to ensure a smooth global coverage for global clients.
  • Partner with account management teams to help change client behavior where required to remove manual processes.
  • Partner with technology strategy team to help identify internal and external facing technology improvement opportunities.
  • High level of client service focus
  • Monitoring & Adhere to daily work flow queues
  • Provide operations subject matter expertise to clients where required.
  • Strong time management skills required to meet the internal and external deadlines/cutoffs
  • Strong business knowledge is preferred/Added advantage of Prime Brokerage.
  • Strong knowledge of Swaps, Equity and Fixed Income products
  • Excellent grasp and understanding of trade lifecycle
  • Excellent verbal and written communication skills, and adept at communicating with all levels of the business and technical parts of the organization
  • Knowledge of Global markets and settlement practices
  • Operate effectively in a dynamic environment with tight deadlines, and can prioritize one’s own work to achieve them
  • Strong MS office skills (Excel, PowerPoint, Word)

 

About J.P. Morgan Corporate & Investment Bank
J.P. Morgan’s Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
 
About J.P. Morgan Chase & Co.
J.P. Morgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.1 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity. A component of the Dow Jones Industrial Average, J.P. Morgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about J.P. Morgan Chase & Co. is available at www.jpmorganchase.com.
 
JPMorgan offers an exceptional benefits program and a highly competitive compensation package.
JPMorgan is an Equal Opportunity Employer.
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