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CB - Transaction Processing Manager - Executive Director - Bengaluru

Req #: 170040592
Location: Bangalore East, KA, IN
Job Category: Operations
Potential Referral Amount: 0 Indian Rupee (INR)
 
Business Description
Commercial Banking provides comprehensive solutions, including lending and treasury services, to corporations, municipalities, financial institutions and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion, as well as real estate investors and owners. 
The GSC in India has operational teams that provide support to CB across multiple functions.  The largest group of operation teams in the GSC provide services to Wholesale Loan Services (WLS) exists within Commercial Banking and provides loan servicing functions to all four JPMorgan lines of business.  These functions include loan documentation, closing and funding, payment and fee processing, syndication loan and trade processing, credit administration and collateral perfection and management.  The GSC executes many of these functions as part of WLS.  Non- WLS functions that the GSC supports includes activities like KYC QC, Business Management, Expense Report Management and Centralized Testing functions.  Business Description
Commercial Banking provides comprehensive solutions, including lending and treasury services, to corporations, municipalities, financial institutions and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion, as well as real estate investors and owners. 
The GSC in India has operational teams that provide support to CB across multiple functions.  The largest group of operation teams in the GSC provide services to Wholesale Loan Services (WLS) exists within Commercial Banking and provides loan servicing functions to all four JPMorgan lines of business.  These functions include loan documentation, closing and funding, payment and fee processing, syndication loan and trade processing, credit administration and collateral perfection and management.  The GSC executes many of these functions as part of WLS.  Non- WLS functions that the GSC supports includes activities like KYC QC, Business Management, Expense Report Management and Centralized Testing functions.   
Job Description
This role resides within the GSC and is matrixed into the WLS Process, Risk and Control organization.  It supports the team’s responsibility for ensuring effective implementation of the operational risk framework across the GSC function, as well as providing advisory support on matters related to operational risk management.  This position collaborates and partners with the broader WLS management team, the CB Controls Group and other functional support groups (Compliance, Audit, Finance, etc.) to develop and drive operational controls and to ensure that operational risks and issues are appropriately identified, escalated and mitigated.  
Ensure that necessary controls are in place and effective and serve as a consultant to GSC and appropriate WLS managers to oversee integrity, relevance and adequate performance of those controls 
Develops and evolves GSC control strategy and approach including control standards and design of standards coordinating across the broader WLS Risk and Controls and other internal client organizations (CB Risk/CB O & C..etc.)
Leads the GSC Centralized Testing Unit function ensuring testing is performed as required in the timelines required.
Responsible to improve testing processes and controls and takes necessary steps to recommend new approaches that are more effective and reduce errors
Oversees control change management governance including communications with key partners
Participates in divisional or LOB control governance forums and ensures appropriate awareness and communication of any relevant changes across team and key stakeholders
Ensured end to end effective controls, documentation of handoffs and management between front-office, Risk & GSC teams & processes
Monitor key risk indicators and other control metrics to identify negative trends and potential control gaps; develop  new data / information as needed
Supports controls development and deployment, providing ad hoc control guidance, key project participation, and support the introduction of procedural / policy enhancements
Lead the maintenance of  GSC (non WLS) and support WLS Risk & Control Self Assessments (RCSAs), and where necessary, develop new RCSAs.  In addition ensure entry, update and closure of action plans and risk acceptances are completed timely. 
Partner with Operations Risk Management, Information Risk Management, Internal Audit and internal and external auditors to ensure compliance with corporate and regulatory compliance directives and calibration of respective RCSA ratings.
Maintain awareness of significant risk and control issues within the business and monitor the status and appropriateness of remediation actions.  Validate the completeness and integrity of operational risk and control reporting and ensure proper escalation to senior business managers. 
Offer control subject matter expertise and provide guidance as it relates to enhancing and analyzing existing controls; collaborate with WLS managers to ensure that operational changes are managed effectively
Maintain awareness of significant changes impacting the business, both internally and externally, and ensure appropriate actions to mitigate risk and modify/expand control the RCSA and other control activities
Lead, or participate in, other operating risk and control initiatives as needed
Serve as a key contact for regulatory or risk questions and with internal and external auditors as appropriate
Provide control coverage and assessment of impact vis a vis control adequacy for NBIA forums and changes
Oversees Post-effectiveness testing for adequacy of control changes implemented for any action plans
Maintain awareness of internal audit and external examination activity and emerging issues within assigned segments of the business.
10+ years financial services experience with minimum 5 years of operational risk, controls or audit experience 
Demonstrated expert-level knowledge of controls, including effective design, structuring of preventative and detective controls.
Excellent working knowledge of audit, risk and operational management concepts; the ability to understand and interpret the impact of decisions, as well as, identify and convey potential problem areas
Ability to foster positive and proactive approach to process assessment and improvement and to identify trends and improve processes for both the customer and the business
Demonstrated ability to lead in a matrixed environment across multiple geographies
Demonstrated experience making independent critical fact-based decisions while understanding the appropriate escalation points
Ability to work with Audit, Compliance and regulatory constituencies to manage work in accordance with established procedures and relevant regulations and laws
Strong organization, attention to detail, time management, planning skills and the ability to handle multiple competing priorities
Ability to review documentation and provide executive summary overviews and trending analysis for internal and external audiences
Demonstrated ability to communicate effectively to multiple levels of management, both written and verbal 
Working knowledge of loan operations environment 
Strong influencing and negotiation skills  
Knowledge of risk management tools 
Strong analytical skills and ability to isolate the root cause
Ability to lead, challenge and adopt a changing business landscape
Ability to focus on the key issues and drive initiatives to conclusion
Strong relationship management skills 
Proficiency in Microsoft Office
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