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Wealth Management | Private Bank | Client Service Training Officer | Associate

Req #: 170029847
Location: New York, NY, US
Job Category: Asset Management
Potential Referral Amount: 0 US Dollar (USD)
JPMorgan Chase & Co. is a leading global financial services firm with assets of $2.5 trillion, over 235,000 employees and operations in over 60 countries. It operates across four business segments including Asset & Wealth Management, Corporate and Investment Banking Commercial Banking, Consumer and Community Banking.
Through collaboration, intellectual curiosity and creativity, you can accomplish extraordinary things at J.P. Morgan. Our people do outstanding work by partnering with clients and each other to generate positive change in our local and global communities every single day. We are committed to your growth and development. We offer opportunities across all of our businesses that can take you in any direction you want to go and leaders who will support you in getting there.
J.P. Morgan Asset Management, with client assets of $2.4 trillion, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits.
J.P. Morgan Private Bank is a global wealth management leader that delivers the highest quality advice, service, capabilities and products to Ultra High Net Worth (UHNW) individuals and families around the world. We deliver highly customized and comprehensive solutions to help clients with the many complexities they face by leveraging the commercial and investment banking capabilities of the firm.  
Private Banking is involved with every facet of wealth management, including investments, wealth structuring, philanthropy, liquidity and credit management, and tax and estate planning. Our business model focuses on deep client relationships, an integrated team structure and a platform of depth and breadth.
The Client Service Group (CSG) is responsible for meeting the day to day service needs of the Private Bank’s high net worth and ultra high net worth client base.  Service is delivered through a very high-touch, team-based model with major service locations in the US, EMEA, and Asia.  Client Service Associates are a critical component of the integrated client coverage model including Bankers, Investors, Capital Advisors, and Fiduciary Managers.
The Client Service Training Officer is part of the Global Wealth Management Private Banking Client Service Training Team who is responsible for all training and knowledge management needs for U.S. and Latin America Client Service.  The Client Service Training Officer will contribute to the broader Client Service training agenda.  He/She will be responsible for new hire, skill enhancement and initiative-specific training programs. 
  • Facilitate new hire, skill enhancement and initiative-specific training programs
  • Conduct needs assessments with internal clients to identify performance gaps and implement solutions
  • Design and maintain new hire, skill enhancement and initiative-specific training programs
  • Evaluate the effectiveness of training programs to ensure that appropriate outcomes/improvements have been attained
  • Participate on project teams whose outcomes have significant impact to business results
  • Coordinate training events with internal business partners, includes details such as location, logistics, set-up, materials, training aids and program evaluations
  • Assist managers in development and coaching of staff
  • Spanish/Portuguese fluency required
  • Candidate should have formal training, education or coaching experience
  • Bachelor’s degree in a business or education-related field or equivalent experience
  • Knowledge of private banking and/or securities industries
  • Excellent facilitation, communication, planning, organization, time management and presentation skills
  • Ability to multi-task and adapt to a rapidly changing business and technology environment 
  • Training Certification, knowledge of Adult Learning Theory and/or Instructional Design experience a plus
  • Ability to make independent decisions about complex issues and solutions
  • Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint) usage and ability to learn proprietary software and databases
  • Ability to effectively interact at all levels in the organization
  • Exceptional problem-solving and decision making skills
  • Some travel required
  • Spanish fluency preferred but not required
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