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Mainframe Application Support - Buenos Aires, Argentina

Req #: 160093269
Location: Buenos Aires, C, AR
Job Category: Technology
Potential Referral Amount: 0 US Dollar (USD)

 

As an Application Support Analyst, you will be responsible for the day-to-day maintenance and support of several Global Mainframe applications, including tasks related to identifying and troubleshooting application issues and issue resolution and/or escalation. Your responsibilities will include root cause analysis, management communication and client relationship management in partnership with the business and technical operations teams.  

 

Key Responsibilities and Typical Duties include the following:

 

To manage and resolve day-to-day production support issues for a number of mainframe applications that support Securities processing throughout the world:

  • Incident and problem management
  • To update key control systems according to procedure and in a timely manner (within JPM these include Alacrity/ConQuest/HPSM, EPV, ITSM)
  • To create and update “run book” documentation for the supported applications as required
  • To participate in Critical Site Tests for supported applications
  • To assist with project UAT testing when appropriate, especially as related to non-functional requirements
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