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ED – Head of Commercial Banking Operations, PH GSC

Req #: 180038180
Location: Taguig City, 00, PH
Job Category: Operations
Potential Referral Amount: 40000 Philippine Peso (PHP)
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.
 
It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research as well as foreign exchange and fixed income trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila Branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.
 
JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world.
 
Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/.
 
We have opportunities for Executive Director for our Commercial Banking group.
 

Key Responsibilities:

 

This position is responsible for providing strategic leadership & overall management for Commercial Banking Operations in PGSC, MANILA, leading a business that has ambitious long term plans for growth in a highly competitive, complex environment. Additionally, the position will be responsible for day-to-day management of all CB resources (i.e., planning, oversight) and will coordinate with senior leaders in other locations and Lines of Business.

 

Key Responsibilities include:

  • Develop and execute the strategy to build scalable operations that will  improve the client experience, operational control and efficiency
  • Work closely with business partners and other operational leaders and be able to influence business decisions from an Operations perspective
  • Work closely with senior Operations leaders across regions on key strategic initiatives:
    • Accountable for local Operations performance and project outcomes
    • Develop deployment strategy for steady state operations, oversee coordination of activities, facilitate issue resolution, and identify operational risks
    • Establish and manage appropriate governance, leadership and resources (e.g. people, technology, regulatory, compliance, financial)
    • Ensure effective communication and escalation on overall operations service delivery management issues, priorities and risks
    • Monitor and enhance the control processes surrounding Operations functions to proactively manage risk
    • Develop, implement & monitor performance metrics to ensure the quality and efficiency in implementing the initiatives
    • Ensure that the initiatives maximize impact and effectiveness while meeting financial targets
  • Proactively lead the people agenda including resource planning, talent management, professional skills development, performance management & diversity
  • Partner closely with global & regional managers to establish consistency and best practices
  • Align the function to maximize impact and effectiveness while meeting financial targets
  • Establish and maintain a profile as a senior Operations leader both inside and outside of the firm
     
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran
Skills & Competencies :
 
The successful candidate will be a demonstrated leader with a proactive, hands-on management approach and strong operational skills. In addition, the leader must be able to identify and introduce innovation, and become a trusted advisor to senior operations and business leaders.
  • 15 plus years of relevant operations management experience
  • Graduate/MBA (Bachelor’s Degree in Commerce/other related background)
  • Relevant experience in Offshoring / Outsourcing would be valuable, especially when involved in setting up Operations teams from a “grounds up” position, in an offshore location
  • Excellent understanding of the investment process and associated market practices with the ability to think strategically about how to create business led solutions
  • Product knowledge of Wholesale and Commercial Banking or similar such LOB.
  • Proved ability and experience in implementing large strategic initiatives with significant technology and operational component
  • Strong sense of prioritization & ability to execute against deliverables. Able to take personal accountability & resolve issues
  • Extensive experience driving process change and efficiencies in a growing business – strong focus on execution and delivery against objectives
  • Ability to work in a team atmosphere and manage through influence
  • Ability to balance global, regional and line of business perspective with those of the firm, clients and shareholders
  • Analytic problem solver with excellent written and verbal communications skills
  • Proven ability to build strong, cohesive partnerships with the business, operations, technology & other key stakeholders and work effectively in a matrix organization
  • Must have prior and proven experience of managing teams
  • Be able to lead, motivate and get the very best out of a high performing team of operations professionals
  • Ability to challenge and influence stakeholders to ensure decisions are well thought out and can be executed from an operations perspective
  • Financial and budgeting skills.
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