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Business Support Management - Team Member

Req #: 180037103
Location: Mumbai, MH, IN
Job Category: Operations
Potential Referral Amount: 0 Indian Rupee (INR)

JPMorgan Chase & Co is a global financial services powerhouse with assets of US$1.3 trillion and operations in more than 50 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset and wealth management, and private equity. In Australia, JPMorgan is one of the few fully integrated investment banks with leadership positions across mergers and acquisitions, debt capital markets, derivatives, equities, equity capital markets, and treasury and securities services.

Function overview:

The IB Business Support Management function provides a range of support services to JPMorgan’s trading and investment banking businesses globally. The principal activities of the group are:

Expense/Invoice Management: processing, review, approval and monitoring of T&E and invoice expenditure based on IB Expense Policy.

Business Change Management (BCM): provision of technology hardware, applications and market data, controlled management of employee on/off boarding process.

Recertification: Support for the periodic and ad-hoc recertification of physical and application accessing including outside vendors.

Reporting to: Associate / Process Manager



Invoice payments are an integral part of maintaining our firm’s relationship and reputation with our suppliers. CIB Expense Management team manages invoice processing globally.
  • Timely processing of third party supplier invoices via Concur and ePurchase in accordance with invoicing procedures.
  • Co-ordination of missing/required information with assistants on regular basis.
  • Strong follow-up to avoid any impact in timely payment of invoices.
  • Manage multiple locations invoice processing in an organized way.
  • Manage invoice queries
  • Prioritize urgent invoice payments
  • Channel Compliance

2) - Approval Central role administration (backup support to primary) – make changes, updates, run reports, etc.

3) - Backup for end user support for data/reporting questions, issues (what is available, where, how, etc.)

4) - Administration of centralized projects or expense initiatives, particularly supporting CIB organizations for which the CIB GSS team has light touch responsibilities (T&O, F&BM, etc.)

5) - CIB GSS SharePoint administration – adding user access, making updates

6) - Project support for other team members. Current projects include movement of invoice volumes to ePurchase, OBO functionality consistency across global corporate systems, business requirements for Concur, etc.

Education: Bachelors degree in any discipline. Degree in Finance Preferred.

Shifts: North America / Flexible Required Skills

  • Strong communication skills, both verbal and written – an ability to articulate clearly, logically and succinctly including handling of challenging conversations with various stakeholders.
  • Strong sense of client service and responsiveness coupled with judgment to show urgency when immediate follow-up/ escalation is required.
  • Multi-tasking – to ensure management of multiple locations across EMEA and Asia.
  • Work independently & confidently whilst also operating effectively in a team based environment
  • Be a self-starter and manage a demanding workload

Financial Performance & Control

  • Achieves quality results (accuracy, timeliness) for responsibilities and projects
  • Takes ownership of work; accepts responsibility for successes and failures
  • Contributes to the analysis of expense data to produce meaningful results which can help management to evaluate strategic expense management opportunities
  • Has a data quality control mindset
  • Takes ownership for and is able to lead parts of an initiative or project


  • Sets high standards of performance for self
  • Treats all colleagues with fairness and respect
  • Addresses non-inclusive behavior directly and constructively, seeking help from management if needed
  • Conveys a sense of urgency when appropriate
  • Maintains composure during stressful situations
  • Prioritizes work appropriately and readily adjusts to changing priorities
  • Effectively communicates with team members at all levels, management & clients


  • Asks appropriate questions in order to clarify/prioritize issues and asks for help when needed
  • Demonstrates a personal commitment to work and to the team
  • Works cooperatively and shares information with and across teams
  • Contributes to and actively participates in meetings
  • Volunteers to act as a resource for peers
  • Actively seeks to assist team members to help balance the workload of the team
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