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UNIX - Applications Support Analyst

Req #: 180040195
Location: Wilmington, DE, US
Job Category: Technology
Potential Referral Amount: 3000 US Dollar (USD)

 

About Chase:
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries We serve more than 50 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices and online and mobile banking as well as through relationships with auto dealerships.
 
Within Chase, Consumer Banking provides great products and an outstanding customer experience at over 5,600 branches and 18,700 ATMs in 23 states, as well as online and over the phone.
 
As a Chase employee, you’ll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you’ll put others first, do what’s right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what’s next – for you and for us.
 
Job Description:
 
In the role of Applications Support Analyst for the Mortgage Banking Production Support organization, you will provide expertise in designing, building, and deploying technical solutions for system issues of varying size and complexity based on various Operating system platforms. You will work with the Application Support Team focus in the fast-paced Home Lending line of business.  An understanding of system/solution design and architecture is essential
 
Responsibilities:
 
  • Will be working as an escalation point of contact for the production issues in the space and drives the resolutions
  • Will be working as a trend analyzer and proactively addresses the issues and keeps the documentation available for the team to address similar issues in the futures
  • Will act as a technology SME for the team on various integration points of the suite of products and will show cross technology expertise in analyzing and addressing the issues
  • Should be able to work independently and be able to lead people on technology areas with no people management
  • Should have demonstrated experience of ability to handle multiple incidents or projects simultaneously
  • Ability to drive multiple initiatives in production space independently and leading the team simultaneously where needed.
  • Work to manage and maintain Retail server frames deployment, partitioning, and capacity.
  • Work with application partners and architects, and participating in the design and documentation of the infrastructure and systems, building out the end-state solution, and working with production support teams to ensure a smooth transition into production.
  • Post-production, serve as a knowledge expert for issues that arise with the designed/implemented solutions. Provide technical decisions and direction when working with project managers, application developers, and business partners.
  • Act as an advocate for the customer's technical needs while ensuring compliance and adherence to all applicable processes, procedures, and standards and recommend solutions and alternatives in situations where they view efficiencies are not being obtained.
  • Work on include large-scale cross-function application environments, smaller simple application servers, systems re-engineering/re-design, and system/site moves.
  • As required, work weekends and/or off-hours to meet project/workload demands and occasional production on-call duties.

 

  • 7+ years’ experience designing highly reliable/recoverable UNIX-based solutions that address specific business needs and requirements
  • Good understanding of storage technologies like SAN and NAS and ability to understand infrastructure layers around them
  • Strong Experience on monitoring tools like Site Scope, Tivoli or Nagios
  • Strong Experience in infrastructure hardware of various OS platforms
  • Working knowledge with SQL Server 2008/2008R2
  • Experience planning /configuring and deploying Group Policy in a complex desktop and server environment
  • Experience with determining correct solution sizing/scaling based on business requirements
  • Solid experience with clustering, load balancing and high availability solutions
  • Thorough understanding of web and FTP services
  • Experience implementing WebSphere or WebLogic solutions strongly desired but not required.
  • Thorough understanding of storage related technologies from a server perspective; working with provisioned SAN, external/remote storage media, etc. 
  • Knowledge of server to network interfaces, TCP/IP protocols, TCP/IP routing, IP switching, DNS and DHCP
  • Experience supporting various directory services including Active Directory.
     
Preferred Skills:
 
  • Strong communication skills (verbal and written) with the ability to communicate complex issues to technical and non-technical audiences that include peers, partners, AD partners, senior management, and customers
  • Strong documentation skills with experience designing system design diagrams, application flow diagrams, and other related technical documentation.
  • Leadership abilities: ability to drive discussions with client, provides leadership for in-house internal partners, and explains complex issues to AD partners and senior management.
  • Attention to detail and the ability to multitask. 
  • Must be able to remain focused on critical deliverables while remaining aware of simultaneous communications and issues. 
  • Professional customer-focused attitude at all times, even during situations of disagreement.
  • Understanding of and experience with change management concepts, processes, and tools. 
  • Ability to train and mentor more junior technical staff.
  • Experience working in a "hands-off" environment driven with controls/process in place
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