Apply Now    

CIB – Markets Execution – UX Researcher

Req #: 180039765
Location: London, ENG, UK
Job Category: Technology
Potential Referral Amount: 3500 Pound Sterling (GBP)

CIB - Markets Execution - UX Researcher


About J.P. Morgan Corporate & Investment Bank
J.P. Morgan’s Corporate & Investment Bank (CIB) is a global leader in Banking. The world’s corporations, governments and institutions entrust us with their business in more than 100 countries. The Corporate & Investment Bank supports our clients around the world providing strategic advice, raising capital and managing risk.


Who we are

The Markets Execution team (led by David Hudson) is responsible for assessing emerging trends, technologies, electronic platforms, potential partnerships and build digital products, that could transform the way we, and our clients, do business. Our team consists of product managers, designers, technologists and business representatives/SMEs. The team is thoughtful in balancing due diligence with speed to market and creativity with discipline in order to produce best-in-class, efficient, thoughtful digital solutions for our clients.


The position: Interaction Designers


The Researcher brings a highly skilled, human-centric component to the UX team, leading a range of activities such as discovering user needs, developing innovative service ideas, collaborating across teams and stakeholder groups, and testing design concepts before bringing them to market.


Your days will be spent embarking on research projects, learning about user behaviour, and working side by side with designers, technologists, and product managers, to create a shared vision for the future of the JPM Corporate & Investment Bank (CIB). 


Your main focus will be providing the CIB team with the tools and self-awareness it needs to continuously grow in knowledge about our clients and employees, generating actionable data.  The Continuous Insights service you define for JP Morgan, and the engagement model with regions and teams in the CIB will help facilitate a culture in which empathy and outcomes become a core capability for growth.  You will partner with a team who seek to understand through empirical observation, experience and making.


Your contribution at JPM


  • Design User Research proposals with clear hypothesis, scope, audience and methodology 

  • Conduct contextual user interviews, synthesising insights, delivering Insight Reports through contexts most likely to inform decision making 

  • Propose and implement a quantitative research methodology which harnesses existing data relating to user behaviour, reports this in a manner able to drive prioritisation of work and created a continuous feedback loop that seeks to refine the quality of data sourced. 

  • Lead the introduction of a new usability evaluation service for SCRUM teams and Product Managers to iteratively test solutions, in a timely manner, using methods ranging from Guerrilla testing to more formal Lab based-studies

  • Work in partnership with Technologists,  Designers, and Product Managers to evaluate experience design concepts from early sketches to fully functional prototypes

  • Conduct desk research to identify trends in user behaviour within the finance sector and across a range of other sectors and find creative approaches to feed insights back into the CIB

  • Manage User Research requests from across the organisation, proactively proposing mechanisms by which demands can be met

  • Contribute to a set of shared artefacts such as Persona’s, Journey Maps, Metrics, and Research processes, which serve the wider team.

You are:


Someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies, and where a job title is not considered the final definition of who you are, but the starting point. You will be experienced, under no-illusions about the challenge, but resolute to embody the change you want to see as part of a team of design-thinkers who will support one-another.


  • Bachelor’s degree in Human Factors / Ergonomics, Human-Computer Interaction, Cognitive / Experimental Psychology, or similarly relevant field (Master’s/ Doctorate preferred)

  • Experience running UI/UX or user studies measuring both qualitative and quantitative data

  • Ability to quickly build strong relationships and manage strong ongoing communications with individuals who are willing to participate in an ongoing research programme.

  • Experience of proposing and applying experience metrics in enterprise organisations, and establishing methods by which to gather and report back on insights against agreed metrics.

  • Energetic and responsive personality with excellent communication and interpersonal skills

  • Strong awareness of both Service Design and User Experience Design and able to plan research studies that can gather insights appropriate to each.

  • Ability to work both independently and collaboratively in a dynamic, hands-on and creative environment

  • Working knowledge of organisational culture and design

  • Proficiency in statistical analysis

  • Enthusiasm in utilising a diverse set of approaches to creative problem solving.


JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer.



Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Things to note

Sign in to our application system to continue your job search or update your profile.

Current employees sign in here. Contractors sign in here.

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please click here.

Important links

Click here to view the "EEO is the Law" poster.

Click here to view the "EEO is the Law" supplemental poster.

Click here to view our U.S. Pay Transparency Policy.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.