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Asset Management, Fund Operations Oversight, VP / Associate

Req #: 180039713
Location: Mongkok, , HK
Job Category: Asset Management
Potential Referral Amount: 20000 Hong Kong Dollar (HKD)
Organization Summary

JPMorgan Asset Management is one of the world’s largest and most comprehensive investment managers. We are a leading asset manager of choice for institutions, financial intermediaries and individual investors, worldwide. We have a heritage of more than two centuries, a broad range of core and alternative strategies along with investment professionals operating in every major world market, offering investment experience and insight that few other firms can match.
The Investment Management business is a leader across a broad range of core and alternative strategies, and investment professionals operating in every major world market, we offer investment experience and insight that few other firms can match & comprises:
  • managing client assets and delivering strong risk-adjusted returns
  • 1,300 investment professionals providing more than 350 different strategies spanning the full spectrum of asset classes, including equity, fixed income, cash liquidity, currency, real estate, hedge funds and private equity
  • leadership positions in U.K., Continental Europe, U.S., Asia, and Japan
The  Service Delivery function is set up to govern and oversee fund accounting, transfer agency and middle office  services  delivered by third party administrators (“TPAs”) in Hong Kong.  
The Service Delivery function is responsible for overseeing the effective delivery of these delegated services and effectively managing the relationship being JPMorgan Asset Management and its TPAs and, acts as a centralized point of contact/escalation for internal teams and TPAs.

Key Responsibilities

As a Service Delivery Manager, you will be responsible for providing strategic leadership & overall management for overseeing the delivery of services for fund accounting, transfer agency and middle office in line with the agreed service levels.
  • Develop & coach staff to the highest standards.  Provide relevant product, skills and personal development training.  Foster a culture of learning and career progression. 
  • Lead effectively, communicating a clear and concise strategy for the team to follow, setting high standards, aligning with our client requirements for top level service, regional & global business objectives and, JPMorgan’s business principles.
  • Foster a strong sense of personal accountability and ownership across all control activities. Develop and maintain effective controls across all service delivery channels. 
  • Maintain and review periodically standard operating procedures, ensuring relevant action plans are in place.
  • Develop and maintain a highly effective management information reporting capability, utilizing metrics reporting and workflow/case management dashboards
  • Foster a strong culture of continuous improvement; be proactive in seeking out ongoing opportunities for improvement by simplifying and standardizing processes, using technology solutions and improving vendor performance to deliver better experience for clients.
  • Develop and maintain effective relationships with senior representatives from TPAs, ensuring service level standards are adhered to.  Apply significant & ongoing investment to the TPAs relationship ensuring problems/issues are resolved at the source and new business requirements are planned for strategically and executed upon effectively.
  • Represent the Service Delivery function at internal internal meetings with stakeholders from across the business, as well as at joint governance forums
  • Define business strategy for TPAs services working collegiately with internal partners and TPAs.
  • Ensure functional compliance with regulatory obligations and JPMorgan policy.

The successful candidate will be a proven leader with proactive, hands-on management approach and strong operational skills with the following skills. 
  • 5+ years relevant financial services industry experience within Asset Management or Securities Services Organization
  • Experience in managing / leading relevant Asset Management function or Securities Services function
  • Broad knowledge of fund accounting, transfer agency and middle office asset servicing functions 
  • Expert level in understanding at least one of the following functions: Transfer Agency, Fund/Investment Accounting, Investment Operations
  • Experience working in a fast paced, deadline driven environment
  • Comfortable with ambiguity and shifting priorities, timelines, and demands
  • Strong track record of building and maintaining effective relations to drive optimal business results
  • Fluency in business English is essential, Mandarin and Cantonese are preferable
  • Audit background will be an advantage
  • Leader of change and innovation
  • Ability to actively embrace and manage change
  • Calm and measured under pressure
  • Ability to problem solving complex issues
  • Ability to quickly identify and measure risk
  • Previous relationship management experience
  • Previous experience managing relationships with TPAs
  • Strategic thinker – able to partner with internal and external stakeholders to create effective strategies for optimal client outcomes
  • Previous experience with developing effective control mechanisms within a similar capacity
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