VICE PRESIDENT, OPERATIONS STRATEGY AND DATA ANALYTICS CLIENT ONBOARDING LATAM, VICE PRESIDENT

Firm Introduction:

J.P. Morgan Asset & Wealth Management, with client assets of $2.4 trillion, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits.

Wealth Management Operations supports the JPMorgan Private Bank in JP Morgan’s Asset & Wealth Management line of business. The Private Bank is the world’s premier service provider for ultra and high net worth individuals. Our goal is to help these affluent individuals across the globe optimize their wealth, after taxes and across generations. Wealth Management Operations provides end-to-end support for all aspects of the client experience, working closely with client service, fiduciary, product specialty groups, third party vendors and other internal groups.

Our Team

The Private Bank LatAm Team works closely together as a unit and is characterized by its team-based approach to ensure a high level of client service. The Client Onboarding Group (COB) plays a critical role at the inception of new client relationships - setting the standard for ongoing execution excellence and providing best in class support.    Private Banking COB personnel are the primary contact for all aspects of KYC/AML and account onboarding needs of a Private Banking client. 

About the Role

KYC / AML is a firm-wide initiative in response to an OCC and FRB Consent Order to align KYC and AML processes across the firm.  This includes analyzing current state processes, defining unique business requirements by line-of-business (LOB) and working cross-LOBs to determine the target state plan as well as the necessary implementation plan steps to get there.  This role would focus on the Wealth Management LatAm Private Bank and its related KYC / AML processes.

The Strategy and Relationship Management (SRM) team is responsible for developing the operational strategies to support the global objectives of Wealth Management Operations for LatAm by examining and structuring effective and efficient processes, identifying and supporting new technology (automation and robotics), and ensuring the managing of resource allocation and organizational design.   

The Vice President Operations Strategy and Data Analytics will work closely with the Executive Director, SRM to develop the newly formed organization in COB LatAm. The Vice President will be responsible for developing the tactical execution of the strategic initiatives.  This will require influencing and/or shaping mid to short term strategic priorities by partnering with clients and Onboarding team.  He/she is expected to become an expert in COB policies and procedures to ensure that new strategies comply with FINRA requirements, the firm’s AML, KYC and Sanctions policies and procedures and overall business strategy.  One of the VP main responsibility will be gathering data from different sources, managing and analyzing (data analytics) the information and preparing metrics (KPI/KRI) to identify the capabilities needed to achieve the desired service levels and determine the right structure to achieve high service performance level.  The individual will be accountable for establishing strong partnership with stakeholders from different functions and front office leads to ensure the necessary focus in delivering against the strategic vision and corresponding milestones.  The Vice President will interact frequently with Front Office, LatAm COB, Technology and MIS personnel. Role will be based in Brooklyn, New York.

Key Qualities:

• A strong sense of ownership, responsibility, and sense of urgency.
• Very strong analytical, time management and organizational skills.
• Proficient in conflict resolution and management of regulatory expectations.
• Exercises independent judgment and decision making.
• Multi-tasker who can manage multiple competing deadlines.
• Strong Stakeholder management. Must have a proven ability to collaborate and build strong partnerships with staff across lines of business, technology, and operations.
• Lead assigned tasks with a high degree of quality and accuracy.
• Promote a positive, inclusive and diverse work environment.

Key Responsibilities

• Take ownership of work-streams to define operating models or requirements and syndicate with working group.
• Review data to identify key issues/trends and drive and champion solutions.
• Partner with the regional onboarding teams to understand the end to end process (KYC Initial, Periodic, & Update Reviews as well as Account Opening/Maintenance).
• Collect and analyze data/information from multiple sources to create As-Is process, data and system flows, and support generate To-Be solutions (resource, tools, processes, etc.)
• Ensure consistent exchange of information with working group domestically and globally.
• Become the SME on Onboarding off-shore and on-shore processes (KYC, Account Opening, etc.) to support training and/or be point of contact for issues resolution.
• Establish and implement a framework aimed at maintaining standardized processes for the COB LATAM.
• Perform independent assessment of adherence to operational policies and procedures and identify synergies with USPB and JPMS.
• Review, enhance and/or create SOPs, Desktop guidelines, Best Practices, etc.

• BS/BA Degree - Accounting, Finance, or Business preferred or equivalent military experience.
• 7+ years of experience in a financial services, operational or risk/compliance fields required.
• Data Management and Business Analytics skills a must.
• Project Management certification a plus.
• Detail Oriented with intense focus on accuracy.
• Ability to manage complexity, multi-task and deliver solutions to a tight deadline.
• Able to deliver quickly with minimal manager direction – take ownership and work independently.
• Strong work-ethic with composure for intense information/project management and operating in a fast paced environment.
• Strong interpersonal relationship and partnership skills.
• Thoughtful approach and ability to create and validate new solutions.
• Experience in developing and creating effective presentations for very senior levels of the firm.
• Previous experience in AML / KYC and/or Account Opening  or work history in Compliance, Risk or a control function is a plus .
• Independent, self-motivated, with an ability to adapt and be flexible in a team environment.
• Ability to communicate clearly and confidently; able to influence internal and external stakeholders.
• Demonstrated experience as a key contributing member of a high performing organization with a positive “can do” attitude.
• May require FINRA Series 99.
• Oral and written fluency in English and Spanish is critical.