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Human Resources, Shared Services Business Analyst, Associate

Req #: 180032070
Location: Singapore, 01, SG
Job Category: Human Resources
Potential Referral Amount: 8000 Singapore Dollar (SGD)
Global Human Resources Service Delivery (HRSD) is a best-in-class, global HR Service Delivery organization of approximately 650 people, that services the entire global population of JPMC, currently totaling over 260,000 employees worldwide, in 60 countries. HRSD provides vital services in the area of contact centre (accessHR), payroll, benefits administration, global data management (including records management and letters production), On/Off boarding employees, and Workforce Analytics and Surveys. Our efforts are focused on supporting the firm to achieve its strategic priorities by leveraging these core principles that define the group's culture and provide the basis for planning and decision-making in all areas: Superior Employee Experience; Operational Excellence; Efficient Global Coverage and Commitment to our People.
The APAC team are looking for a business analyst to join the team to deep dive business processes and define and reengineer these processes to streamline and remove inefficiencies by implementing solutions using self service tools such as excel, SharePoint designer (workflow tools), Robotics etc.  The role will also require the strategic state requirements to be defined for the APAC region.  The business analyst will work with both regional process owners and country heads to ensure the regional processes are fully standardized and optimized and are in compliance with local regulatory requirements.
The role reports to the ANZ/SEA & India Subcontinent HRSD Executive.
Key Responsibilities
Operations Management
  • Complete end-to-end reviews of processes delivered by multiple locations across APAC and discuss both issues and opportunities to improve the service delivery, including standardization of processes & deliverables where appropriate.
  • Understand the global platforms, products and services to define scalable, sustainable solutions for the local organization.
  • Develop & facilitate relationships with key clients, business partners and/or vendors.
  • Ensure all operational processes are delivered in compliance with the Firm’s and local regulations and procedures.
Change Management
  • Work with country leads and regional process owners to prioritize, define and implement. optimized processes in an automated fashion reducing manual overhead for the teams.
  • Manage inventory of processes for optimization, estimate current effort and benefits of optimizing.
  • Identify opportunities to optimize operational processes, define business requirements and execute and implement the agreed automated solution.
  • Drive & deliver change end to end within agreed timelines, including defining and implementing the short term solution and documenting the strategic requirements for global implementation.
  • Ensure that all changes to operational processes are correctly documented (Standard Operating Procedures) and have built in control assessments to review their effectiveness.
  • Ensure all relevant upstream and downstream documents are updated.  These include but are not limited to Service Level Agreements, Training documents, Websites, forms. 
  • Review and test resiliency plans and crisis plans to incorporate the optimized processes.
  • Define/implement metrics to measure the operational efficiency gains.
  • Produce scorecards and status reports.
  • Act as the HRSD Subject Matter Expert for change systems and tools.
  • Learn and provide training to the operational teams on tools that deliver self service automation (e.g. reconciliation tools such as Ferret).


  • Degree level education required.
Skills & Expertise
  • Experience in designing and implementing solutions leveraging end user technologies like Excel and Sharepoint or working with Robotics based automation tools will be preferred (Experience not required in all but desire and willingness to learn is a must).
  • Strong analytical and problem solving skills; solution orientated thinker who is able to perceive issues from a Client’s perspective with a strong desire to influence change.
  • Strong interpersonal, client relationship skills and communications skills; ability to interact with Clients (both within and external to HR) and engage with Local, Regional and Global Management Committee.
  • Project management experience; defining, managing and delivering simple projects, working to tight deadlines with ability to resolve conflicting work priorities.
  • Knowledge of operations; preferably experience of HR operations management.
  • Experience in working with virtual teams is an advantage.


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