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Merchant Services - Online Point of Sale - Product Manager

Req #: 180038347
Location: Tampa, FL, US
Job Category: Product Management
Potential Referral Amount: 0 US Dollar (USD)
JPMorgan Chase & Co. is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. JPMC serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone.   For more information, go to

Merchant Services is the global payment processing business for JPMorgan Chase & Co.   Merchant Services is the world’s leading merchant acquirer with over $1 trillion in annual transaction volume in 2016. ChaseNet is a customized closed-loop proprietary payments platform, and Chase Pay is the firm’s new digital wallet that makes mobile transactions simple, safe and rewarding.  Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.
In this role the Product Manager will be responsible for supporting the development of the product roadmap.  This individual will also drive the product commercialization strategy, manage competitive dynamics, provide subject matter expertise and serve as the market-facing conduit between external organizations and the internal product development organization and process inside Chase Merchant Services.
This position requires a collaborative individual capable of understanding and navigating the impact of new products, enhancements, and compliance mandate implications across multiple systems relative to the Online POS processing space in the payments industry.  The ideal person for this role is a one with a technical background who possesses a blend of business analysis and tactical execution skills and who can take input and guidance from a broad range of stakeholders and create technical requirements and documentation for the development teams.
  • Create mockups and field level specifications when necessary to define specific reports, screens or other application functionality for the software solution
  • Collaborate with Development, QA and other Product Managers on functional requirements, user needs and test scenarios
  • Ability to collaborate and implement business objectives and project deliverables across multiple application platforms
  • Define business rules and controls when necessary to support business processes
  • Provide technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements
  • Define new business process or changes to existing business processes as necessary to support the integration of new products and services into our existing multi-platform business model
  • Recommend technical and process improvements where possible to improve the overall effectiveness or marketability of a product
  • Create new procedures when appropriate to improve operational proficiency
  • Provide on-going support to other departments as required
  • Bachelor's degree in business, computer science or related field
  • Minimum 5  years of product, project or related experience or equivalent experience in Technology and Product Management
  • Minimum 5 years Proven ability to work with Application Developers, QA
  • Minimum 3  years of Merchant Acquiring experience
  • Analysts, Security and other Product Managers
  • Knowledge and understanding of online credit card transaction authorization and back office clearing processing
  • Knowledge and understanding of credit/debit/EMV card processing, encryption, and tokenization methods
  • Knowledge of and familiarity with Agile development methology
  • Strong written skills required to write detailed Business and Technical requirements in addition to writing all post release technical implementation documentation
  • Strong and confident communication and organizational skills
  • An understanding of the software development cycle, product positioning, knowledge outside of the product function in the areas of finance, operations, etc.
  • Ability to organize/manage multiple priorities and projects with targeted deadlines
  • Self motivated team player
  • Must possess the ability to research and resolve issues independently while working across teams to acquire needed information
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