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Project Manager - Process Improvement

Req #: 180036643
Location: London, ENG, UK
Job Category: Technology
Potential Referral Amount: 3500 Pound Sterling (GBP)


J.P. Morgan’s Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.


The CIB Infrastructure Services group are responsible for optimizing infrastructure delivery, quality and consumption across CIB, as well as program managing global data center migrations. Strong partnership and alignment with our Global Technology Infrastructure (GTI) partners are central to this function. Working closely with Line of Business Aligned Infrastructure Managers, the Infrastructure Services group aims to drive GTI service improvement through clear alignment, governance and strong execution.



Within CIB Infrastructure Services the Delivery Optimization function provides analysis and project delivery to execute a series of transformational work streams to significantly improve the lifecycle and time to deliver infrastructure to the business.


As an Infrastructure Process Analyst you will be responsible for conducting analysis of current procedures and process to identify areas for improvements. You will work closely with multiple stakeholders to determine priorities and establish with GTI tasks and milestones to drive incremental change to deliver business value quickly and often. You will be responsible for the preparation of requirement documents and other initiative / project material, where required, in addition to providing governance in managing and influencing working groups and execution teams.


This role will best suit an individual who enjoys working as part of a team, is well organised, pragmatic and a lateral thinker with an inquisitive mind who is motivated to make change for the better.

  • Prior experience in technology process improvement/optimization and delivering operational change programmes
  • Working knowledge of IT infrastructure essential, specifically data centres, networks, storage and server technologies
  • Understanding of Lean / Six Sigma principles
  • Practical experience of IT Governance frameworks i.e. COBIT, ITIL
  • Exceptional stakeholder management skills
  • Excellent communication, control, governance and planning skills
  • Experience of building credible relationships, influencing management and leadership teams
  • Ability to demonstrate strong written, verbal communication and presentation skills to all levels of seniority and disciplines within the organisation.



Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You’ll develop solutions for a bank entrusted with holding $18 trillion of assets and $393 billion in deposits.  CIB provides strategic advice, raises capital, manages risk, and extends liquidity in markets spanning over 100 countries around the world.
At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity.  We encourage professional growth and career development, and offer competitive benefits and compensation.  If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you. 
@2017 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran
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JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.