Apply Now    

CB - Mexico Client On Boarding - Associate , based in Ciudad de Mexico

Req #: 180036996
Location: México, DIF, MX
Job Category: Operations
Potential Referral Amount: Mexican Peso (MXN)
The CBCO organization is seeking an International Onboarding Lead (IOL) who will have global responsibility for the international onboarding for Commercial Banking clients. Helping our clients expand their business into international markets is a strategic opportunity for Commercial Banking and the initial onboarding experience sets the tone. The IOL will work directly with the client and the coverage team to determine the best approach to onboard the client’s business to the CB products and services, including completion of our Due Diligence process.
Core Responsibilities:
  • Single point of contact that provides overall ownership of the client experience and satisfaction during the international onboarding process
  • Responsible for  the prioritization of new Local Due Diligence requests  and manages a portfolio of non-complex clients
  • Manages single jurisdiction account opening and/or non-complex incremental requests
  • Responsible for informational (translation requests/doc purchasing) adhoc  inquiries
  • Effectively manage client and partner relationships & expectations
  • Demonstrated understanding of AML/KYC and Implementation process
  • Identify and escalate risk & issues and drive to closure
  • Establish clear expectations and understanding of timelines and client responsibility versus IOL.
  • Ability to develop an implementation plan and execute the deliverables
  • Demonstrate creative problem solving and solid decision making
  • Proactive identification, escalation and ownership of risk controls
  • Provide subject matter expertise for international regulatory requirements, products, documentation and services
  • Own and drive transparency, escalation, and resolution of issues for non-complex openings
  • Manage all onboarding activities through heavy phone work with external clients and internal business partners for non-complex onboarding


Required Qualifications: 
  • 3 Years or more relevant business experience, including client facing or business support roles
  • Ability to soundly execute quantitative and qualitative analysis and draw salient conclusions
  • Strong organizational skills both personally and across working team to meet deadlines in a fast paced environment
  • Strong interactive personal skills and ability to influence others for positive results
  • Excellent written and verbal communication ability, especially via phone or e-mail channels
  • Adaptable to a changing, dynamic work environment
  • Excellent verbal and written communication ability in English and Spanish, especially via phone or e-mail channels
  • Proven ability to successfully manage conflict
Preferred Qualifications: 
  • BA/BS Degree
  • Experience with Mexico Know Your Customer/regulatory requirements
  • Global Cash Management experience
  • Strong client focus and the ability to partner with various internal groups and client coverage
  • Independent, self-motivated with an ability to adapt and be flexible in a team environment
Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Things to note

Sign in to our application system to continue your job search or update your profile.

Current employees sign in here. Contractors sign in here.

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please click here.

Important links

Click here to view the "EEO is the Law" poster.

Click here to view the "EEO is the Law" supplemental poster.

Click here to view our U.S. Pay Transparency Policy.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.