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Business Analysis - Payments Processes

Req #: 180034684
Location: Tampa, FL, US
Job Category: Technology
Potential Referral Amount: 3000 US Dollar (USD)
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries We serve more than 50 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices and online and mobile banking as well as through relationships with auto dealerships.
Within Chase, Consumer Banking provides great products and an outstanding customer experience at over 5,600 branches and 18,700 ATMs in 23 states, as well as online and over the phone.
As a Chase employee, you’ll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you’ll put others first, do what’s right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what’s next – for you and for us.
As a Business Analyst you will serve as liaison between IT, product management and business representatives focusing on internal and external customer requirements.  You will work closely with business partners to analyze business needs and review/produce specifications for new or existing applications that support payment transaction processing.  You will be responsible to identify, assess and document business requirements, providing input to priorities, and advising the business on solution options.  You should be comfortable leading cross-functional teams in requirements elicitation, discovery using Joint Analysis & Design (JAD) sessions and/or Agile Scrum forums.  You will work closely with the software development team and QA to ensure that they understand the requirements, specifications, workflow and context.  Experience with Agile Scrum and Waterfall methodologies and the overall Software Development Life Cycle (SDLC) is important. The role requires an individual that has knowledge of various aspects of technology (i.e. Architecture, Infrastructure, Database and Software development).  The ability to empathize with business users, interpret their needs and convert them to solutions requirements is critical.  As a Business Analyst you are responsible for distilling high-level and detailed functional requirements from the individual business teams.  You must develop strong relationships with business stakeholders, technology teams, project management and other key contributors.  As one of the key contacts between Enterprise Systems Technology and the business, this is a very visible role that requires strong partnership with the business groups and technology teams. You must provide continuous communication of the practical implications of business decisions, issues and plans to business and technology teams.  You will have the additional following responsibilities: 
  • Elicit requirements by engaging the appropriate users and stakeholders in requirements gathering sessions using various methodologies including use case analysis, and business process analysis, and workflow modeling
  • Interface with the business on functional aspects throughout the project/product lifecycle. Liaise with business sponsors to understand business priorities and objectives.
  • Translate business needs into requirements that can be understood by application development teams.
  • Define new business processes or changes to existing business processes as necessary to support the integration of new products and services into our existing multi-platform business model.
  • Document and manage the completion of functional requirements; obtain sign-off for functional requirements from necessary parties.
  • Provide subject matter expertise to the development and test teams throughout the project lifecycle.
  • Partner with Product Management counterparts to ensure that the functional requirements deliver on the business objectives defined in project charter/business case.
  • Provide support to Product Management and the business in measuring and improving performance of products, systems, and processes where possible.
  • Work across the organization to develop products and processes that deliver value to the business and merchants.
  • Collaborate with Technology counterparts to convey business and functional requirements using various artifacts including context diagrams, data models, workflows, use cases.
  • Employ various tools and techniques for scope definition, organizational impact analysis, business process mapping, and requirements definition.
  • Assist in defining measurable success criteria, developing and reviewing documented test plans, and coordination of UAT.
  • Create mockups and field level specifications when necessary to define specific reports, screens or other application functionality.
  • Engage in the appropriate processes to ensure compliance with policies, procedures and compliance mandates.
  • Create and maintain documentation on components, applications, and multi-platform products as part of each project.
  • Recommend technical and process improvements where possible to improve the overall effectiveness or marketability of a product.
  • Manage pre and post release expectations; coordinate defect & change requests raised.
  • At least 6 years experience in a business analyst or product management role
  • Undergraduate degree or equivalent experience
  • In-depth knowledge of software development, execution
  • Strong interpersonal and communication skills
  • Ability to develop and analyze product architecture
  • Ability to analyze market data and develop programs to market products and support the sales effort
  • Experience working directly with payment brands
  • Ability to identify application impacts for transaction processing
  • Polished verbal and written communication
  • Ability to communicate with various levels of an organization



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