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CIB - Transaction Processing Specialist - ACH Investigations, Senior Team Member - Manila

Req #: 180032683
Location: Taguig City, 00, PH
Job Category: Operations
Potential Referral Amount: 5000 Philippine Peso (PHP)

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.

It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research as well as foreign exchange and fixed income trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila Branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.
JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world.
Information about JPMorgan Chase & Co. is available at
About J.P. Morgan Corporate & Investment Bank
J.P. Morgan Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

ACH Investigations - Transaction Processing Specialist



Key Objectives:
To receive, research, record, resolve, and respond to ACH related inquiries (ARC/OA/Copy of Return, Copy of Transaction, Addenda, Affidavit and Contact to Originators) within the department’s target goals.
Responsibilities Include:
  • Understands and meets departmental and Daily Dash Board objectives.
  • Familiarized with Quality and Procedure Policy.
  • Extensive knowledge of the systems available to service our customers.
  • Increased knowledge and maneuverability of the systems available to service our customers. (Inclusive of all systems listed below).
  • Increased knowledge of the rules and regulations governing ACH originations.
  • Understands and follows department procedures without incident.
  • Professional aptitude while interacting with individuals with-in all levels of the organization.
  • Research and respond to ACH Investigations received via e-mail, fax, mail, and phone, to department standards.
  • Responsible for ensuring the departments PRPC/UDT turnaround is met or exceeded.
  • Utilize the SOP SharePoint for but not limited to retrieving forms and procedures for research assistance.
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran



  • Demonstrates a high level understanding of ACH network and department procedures.
  • Understands the appropriate areas to contact for inquiry resolution (if outside the department)
  • Demonstrates in depth knowledge of the following ACH research tools to quickly assist a customer:
    • PRPC
    • Customer Service Listing
    • FSD-CA
    • QMS
    • SAR – BankOne Supersssion
    • Star Viewer
    • UDT – OA
    • Graphnet
    • Common Mailboxes – ARC & OA
  • Collects information to solve problems and include others in problem resolution.
  • Demonstrates ability to analyze and recognize inconsistencies relative to their day to day responsibilities and bring such issues to management attention.
  • Consistently demonstrates ability to use good judgment in decision – making.


  • Organizes time efficiently; prioritizes work appropriately and readily adjusts to changing priorities.
  • Ability to handle more than one task at a time (Solid multi – tasking capability).
  • Follows instructions on established procedures found in SOP SharePoint.
  • Works effectively with minimum supervision.
  • Performs efficiently in unusual or difficult situations.
  • Adheres to attendance and punctuality policies.
  • Enters all inquiries in the PRPC/UDT are actioned within the deadlines.
  • Recommends appropriate procedures to allow for a more efficient and effective customer experience.


  • Effectively builds and maintains working relationships with all levels of employees.
  • Communicates clearly and concisely; listens well.
  • Is empathetic to customer needs/ frustrations and is quick to provide the necessary resolution or call back time – frames to the customer.
  • Deals effectively with staff/management in other areas in accomplishing business needs/work assignments.
  • Demonstrates clear and concise written communication skills.

Quantity and Quality of Work

  • Quality of work is consistently accurate and thorough.
  • Necessary follow – through is accomplished within the time – frames established by ACH Investigation.
  • Information provided to the customer is accurate and timely.
  • Assist in ensuring that department PRPC/UDT turnaround does not exceed the limit established for the department, while maintaining highest level of service to the customer.
  • Has up-to-date in depth technical expertise as it relates to the following:
    • ACH Rules regarding ARC/OA/Copy of Return, Copy of Transaction, Addenda, Affidavit and Contact to Originators.
    • JPMC research tools used to research all of the aforementioned inquiry types.
    • Interaction with customer to ascertain exact problem relative to non – ARC/OA/Copy of Return, Copy of Transaction, Addenda, Affidavit and Contact to Originators – inclusive of obtaining the required information to conduct the research.
  • JPMC ACH procedures regarding ARC/OA/Copy of Return, Copy of Transaction, Addenda, Affidavit and Contact to Originators.
  • Demonstrates in depth understanding and knowledge of rules and regulations regarding ACH origination and receive items.
  • Successfully passes all post training ACH exams.
  • Clearly and concisely presents technical information (either written or verbal) to others. 
  • Effectively uses/operates tools required of job (Inclusive of  SOP SharePoint)
  • Clearly understands the link between job, customer requirements and business results and demonstrates such on a daily basis.


  • Learns from experience.
  • Is flexible to new ideas and actively pursues self – learning.
  • Gives and receives feedback appropriately.
  • Pitches in, in times of crisis or when others are out in order to meet business goals.


  • Graduates/Post graduates with good academic record.
  • 0-2 years of experience/Working knowledge of various aspects of International Payment Processing Operations / working knowledge on SWIFT or experience in a back office operations of a reputed foreign bank or its processing arm/private sector bank/public sector bank would be an added advantage.
  • Knowledge of Cash back ground will be an added advantage.
  • Good Interpersonal skills to be able to communicate internally or externally and at all levels and should be a team player.
  • Excellent written & oral communication skills in English.
  • A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
  • Client focus.
  • Strong interpersonal skills
  • Strong PC and analytical skills/ Knowledge of MS Access, Excel, PowerPoint, and Word.
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JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.