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Transaction Processing Supervisor - Commercial Banking

Req #: 180033216
Location: Taguig City, 00, PH
Job Category: Operations
Potential Referral Amount: 10000 Philippine Peso (PHP)
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.
 
It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research as well as foreign exchange and fixed income trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila Branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.
 
JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world.
 
Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/
 
We have opportunities for a Transaction Processing Supervisor in our Commercial Banking Group.
 
Primary responsibilities:

  • Drive high level of service and customer's experience with the team.
  • Support BAU and Assist the team/SME's in resolving complex queries, own escalations and operational challenges.
  • Structured process around Error tracking, Analysis, feedback and Knowledge Management.
  • Manage/support operational projects with strategic planning and drive continuous improvement efforts with the team.
  • Capacity planning, co-ordination and interpersonal skills and manage all stakeholder expectation
  • Ability to prioritize multiple tasks under pressure and ensure timely delivery of tasks.
  • Strong understanding of US banking & regulatory requirements around data security and data protection.
  • Identify issues/risks in the process and effectively manage the controls around them.

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran

Qualifications

  • Graduate in Commerce (Preferred) or Graduate in any stream with 4-7 years of experience
  • Drive for customer focus with a sense of urgency and service excellence
  • Excellent fluency in business communications - verbal and written
  • People management skills
  • Strong time management and prioritization skills.
  • Conflict management and problem solving
  • Analytical & strategic thinking
  • Ability to handle Metrics reporting for self and teams
  • Controls and innovation mindset
  • Ability to transition new work & migrations.
  • Willingness to work in any shifts and adaptive to business needs
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JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.