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Transaction Processing Manager (Associate) - Commercial Banking

Req #: 180034974
Location: Taguig City, 00, PH
Job Category: Operations
Potential Referral Amount: 20000 Philippine Peso (PHP)

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.


It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research as well as foreign exchange and fixed income trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila Branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.


JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world.


Information about JPMorgan Chase & Co. is available at


We have opportunities for Transaction Processing Manager, Associate in our Commercial Banking Group.


The primary responsibility of this position is to manage a team of around 15 to 20 people with direct reports providing support for the Operations function. The candidate will have a direct reporting line into the Vice President and will be directly responsible for managing the operations team. The candidate will be responsible for understanding the key metrics and risk components within the team and manage the team to meet the financial goals and objective put forth by the LOB, while partnering globally with all the Stake holders viz. Operations, QA & Technology teams. The candidate will also be responsible for maintaining staff and budget requirements.

  • Manage people working within the team / department and strive improve performance standards attained
  • Manage individual and team performance standards to achieve and exceed business expectations
  • Manage resources and capacity across multiple projects simultaneously and ensure optimum utilization of resources with NIL impact to business operations
  • Identifies, manages and mitigates process risks and issues and timely escalation as necessary.
  • Coordinates the tracking and resolution of defects using the defect management process.
  • Provides Weekly Scorecard, Status Reporting and MIS.
  • Leads communication calls with Technology, QA, Business and Operations teams.
  • Overall responsibility for the quality control of the process.
  • Work with operations, product and technology groups to define, document and agree the test approach and strategy.
  • Provide regular status reporting to relevant business areas.
  • Build strong working relationships with technology, product and operations to succeed in delivery.
  • Provide primary contact cover for the department. Investigate and follow reported items through until resolution.

    JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran

  • Bachelors or Master’s Degree with 10 years of post-qualification experience with Minimum of 8 years of work experience in a Bank / Financial institution. Should have the experience of managing a team of over 20-30 employees.
  • Experience and Strong working knowledge of various aspects of banking products such as Client Onboarding, KYC, AML, Credit, Loan operations or Investment Banking knowledge is preferable
Required Skills
  • Strong Leadership and People Management
  • Capacity and Resource Management
  • Strong analytical ability and influencing skills
  • Strong verbal, written, presentation and facilitation skills. Ability to present concise, direct and timely communications to executives, management and key partners. Advanced knowledge of Microsoft Office, i.e., excel, word, power point, etc.
  • Ability to thrive in a rapidly evolving environment and be self-motivating
  • Partnership and relationship management:  must have ability to develop and maintain strong partnerships with numerous teams and key stakeholders
  • Highly organized, efficient and driven
  • Excellent prioritization, planning and time management
  • Proven ability to work well both as an individual and part of a team
  • Good experience of working closely with end users and delivering training and showcases
  • Passion for the agenda:  strong desire to make a quick impact to the organization through successful project
  • Leadership and drive:  well-honed ability to develop, to obtain agreement on, and to lead execution of a global agenda
  • Project management and execution:  must organize quickly and execute the agenda to meet short-term and longer-term deliverables
  • A self-confident, self-motivated and authoritative manner

Soft Skills

  • Have an open attitude towards sharing ideas and knowledge
  • A proactive approach to problem solving, taking ownership of issues and having the determination to follow things through
  • Excellent listening, written and verbal communication skills, including facilitation, presentation and production of documentation appropriate to an audience
  • The ability to shift perspective from high level 'Big Picture' to low-level detail
  • Good prioritization and time management
  • The ability to present and absorb complex ideas quickly and accurately
  • The ability to provide solutions to a tight deadline
  • The ability to work within a large team
  • The ability to work independently as well as part of a team
  • Ability to work effectively as a member of a team
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JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.