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Strategy and Innovation Manager-Columbus

Req #: 180034150
Location: Columbus, OH, US
Job Category: Operations
Potential Referral Amount: 0 US Dollar (USD)
We are currently seeking a qualified individual who can partner with senior management to drive improvements across Home Lending Core Servicing.  This person will be accountable to scope and drive process improvements, organizational change and strategy projects across Home Lending Core Servicing. 
•Partner across departments to identify synergies
•Drive performance improvement through improved end-to-end process design and management
•Drive productivity improvements and reduce non-value adding expense
•Promote more effective use of existing tools and processes (and eliminate those that are not used or are ineffectual)
•Identify and support the development of new capabilities
•Identify ways to significantly improve the customer and employee experience

 Key Responsibilities:
•Gather, model and analyze data to test hypotheses and size opportunities of major change and process improvement projects within Mortgage Bank. 
•Develop and refine recommended solutions to address issues and capture opportunities.
•Draft presentations to summarize key findings and recommendations, and take part in the syndication process to senior management. 
•Partner with stakeholders in all activities including the creation and launch of tactical implementation plans.
•Help develop and mentor other process improvement analysts on the team


·         College degree required or equivalent 5-7 years work experience

·         Experience in strategy, process improvement or reengineering efforts within an operations environment

·         Strong client management and executive-level communication skills
Tools - Candidate must have excellent skills with MS Excel, PowerPoint, Visio or iGrafx, knowledge a plus.

·         Ability to structure a variety of problems and apply analytical tools to develop solutions

·         Financial Services background is preferred, but not mandatory

Required Skills:

•Thought-leadership / Problem solving skills - Candidate must demonstrate end-to-end generalist problem solving skills, including the ability to define and deconstruct problems, identify and prioritize key issues

•Analytic skills - gather data, structure and execute quantitative and qualitative analyses, financial modeling, perform competitor/industry research, conduct interviews, synthesize findings, and develop actionable recommendations.

•Project management skills - Candidate must be able to scope projects, create workable project plans and execute on such plans.  The Associate may be staffed on multiple projects simultaneously, so the ability to balance competing priorities and appropriately set expectations is key.   

•Client management skills - Candidate must demonstrate the ability to closely partner with senior and line managers, other key stakeholders, and S&PI colleagues on projects.  Collaboration with business partners will be critical to ensuring successful project delivery.

•Communications and influencing skills - Candidate must possess excellent written and oral communications skills.

•Teamwork skills - Candidate must be flexible in his/her work style and be able to partner with stakeholders and colleagues at all levels.

•Personal traits - Candidate must be a results-focused, highly-motivated, self-starter.

Marketing communications  customer engagement  experience  communication strategy

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