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Corporate Tech Applications Support Analyst

Req #: 180029966
Location: Westerville, OH, US
Job Category: Technology
Potential Referral Amount: 3000 US Dollar (USD)
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at
Corporate Technology (CT) delivers streamlined and consistent solutions supporting JPMorgan Chase’s Finance, Risk, Liquidity, Compliance, Legal, Workforce Management and Audit agendas, with a focus on stability, delivery, efficiencies and people. The goal of CT is execution of Global Technology's multi-year roadmap to build scalable infrastructure supporting business initiatives, as well as positioning the firm effectively for responding to the external regulatory environment.
The Application Support Lead role resides in the Corporate Technology operate group which provides centralized AD Operations support for the Workforce Management (WFM) Line of Business.  This role is a direct to the Application Operations Manager and will be required to assist in key operational projects, the development of operational strategy and execution, and directly support critical / chronic issues for the most critical applications in the portfolio.  This role will also be expected to provide technical leadership and guidance to support analysts on the L2 Prod Support Team and partner tightly with the Operations Managers reporting to the Operations Director.
Key Responsibilities Include:
  • Application Support and Monitoring: Monitor infrastructure, servers, middleware, databases, and batch jobs
  • Aggressively respond to service requests from business partners facing support teams, Operations, Risk/control partners, etc…
  • Troubleshoot environment, data control and operational issues
  • Participates in the Incident and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting
  • Support Sustained Resiliency, Disaster Recovery, and High Availability events
  • Assist Level2 operations team with setting up monitoring and bridging the gaps in current monitoring setup
  • Perform timely escalation of critical issues and proactively identify patterns of recurring issues to improve production
  • Automate and streamline process using scripts and scheduling tools
  • Incident Management: Coordinate incident management coverage, to ensure appropriate coverage and call facilitation, coordination and communications during critical outage situations
  • Problem Management: Provide expertise and support during critical incidents, interfacing with all impacted groups
  • Hygiene and Capacity Maintenance: Work on Capacity planning for applications, estimating and analyzing growth rates of vital infrastructure components and adding capacity pro-actively as required
  • Applications require 24x7 monitoring of web application portfolio
  • Participate in weekend on-call rotation
  • 7+ years of relevant Information Technology experience
  • 5+ years with web technologies with a strong focus on Web application servers (java and .net)
  • Knowledge of AppDynamics, Apica, Topaz, Tivoli, Tomcat, Apache
  • Strong Oracle skills (SQL/PL-SQL) and Unix skills
  • Strong Oracle skills (SQL/PL-SQL) and Unix skills.  
  • Ability to provide 24/7 on-call support (ability to work on-call nights/weekends as needed). 
  • Informatica and AutoSys skills
  • Ability to advise on options, risks, and any impacts on other processes or systems - Shell Script, Perl, VBA, Java, Business Objects
  • Experience with Incident Management methodologies, systems and tools
  • Experience interfacing with technical vendors
  • Experience working with cross line of business teams, Outside Service Providers and Partner Organizations
  • Experience in Financial Services preferred
  • Excellent communication skills, both verbal and written, with the ability to lead/manage large conference calls
  • Comfortable providing clear problem descriptions and guidance to business users in a time critical environment
  • Excellent influence, negotiation and presentation skills
  • Outstanding interpersonal skills and ability to establish strong relationships with all levels of management
  • Experience working with geographically distributed and culturally diverse work-groups
  • Ability to work in a fast dynamic environment with the ability to handle multiple tasks simultaneously


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