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CIB - Transaction Processing Manager - Vice President

Req #: 180033244
Location: Mumbai, MH, IN
Job Category: Operations
Potential Referral Amount: 50000 Indian Rupee (INR)
JP Morgan Introduction:
J.P. Morgan is a leading global financial services firm, established over 200 years ago:
o We are the leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management.
o We have assets of $2.5 trillion and operations worldwide
o We operate in more than 100 markets.
o We have more than 243,000 employees globally.
Our wholesale businesses include J.P. Morgan’s Asset Management, Commercial Banking and the Corporate & Investment Bank which provide products and services to corporations, governments, municipalities, non-profits, institutions, financial intermediaries and high-net worth individuals and families.
Our corporate functions support the entire organization and include the following functions: Accounting, Audit, Finance, Human Resources, Operations, and Technology.
J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management, and Corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Global Service Centers (GSCs) are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm’s operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions.
I.  Hiring Manager Information

*Hiring Manager :
Marina Kharitonova
*Hiring Manager Title:
Vice President  (CIB Markets & Prime Middle Office Controls)

II. Department Information

*Location :
Mumbai, INDIA
Operations Control Manager (OCM)
Markets Operations
* Shift Timings

III. Background to the Role and Business Description
JPMorgan Chase Bank, N.A. is a leading global financial services firm with $1.4 trillion in assets and 170,000 people working across 50 countries. JPMorgan serves the interests of clients with complex financial needs, from the world’s most prominent corporate, institutional and government clients to charities and private individuals.
 CIB Markets MO is a part of the JP Morgan India captive, the shared services center of JPMorgan, in India. India Market Business, established in 2002, has operations across Mumbai & Bangalore and supports JPMorgan’s various Lines of Business across the entire spectrum of banking operations / activities.
India Market & Prime Middle Office consists of 400+ employees and covers a number of diverse businesses (Credit, Rates, Equities, Fixed Income, Currency Operations, Commodities, and Regulatory Reporting across all the asset classes).
IV. Job Description
Operations Control Manager will be responsible to work with Operations management to identify risks, implement controls and ensure continued efficacy of process controls. Key performance indicator for this role would be minimal operational errors (& near misses), excellent audit ratings and no regulatory/compliance issues. He/she should also work closely with the Global Risk & Control teams to ensure standardization of frameworks across sites.
Specific functions include:
Operational Risk
  • Review workflows to minimise risks associated with the product & improve overall control environment.
  • Implementation of controls to mitigate process risks in case of Operational Errors / Near Misses/Exceptions
  • Development, maintenance and ongoing enhancement of process controls incl. initiation of  projects, where required
  • Lead execution of RCSA program in India Operations and execute continuous testing of key controls
  • Strong Stakeholder Engagement to ensure identification of issues, quick completion of action plans via scheduled platforms as well as opportunities to deliver back via training/awareness sessions
  • Review key risk indicator framework; Scorecards, Dashboards to ensure appropriateness of Metrics / KPIs and facilitate business reviews
  • Monitor compliance of policies and procedures relative to risk exposure
  • End to end reviews of transitioning processes, discuss/escalate issues, develop robust culture of tracking & reporting metrics after go-live
  • Co-ordinate all internal & external audits
  • Ensure compliance to required procedures & governance practices
  • Produce Control related Management Reports
  • Work closely with Global Resiliency Risk Managers (RRMs), Business Heads and GTI teams to effectively build resiliency and design recovery tests
V.  Job Requirements
  • Leadership – Leads by example and is an effective role model (e.g. takes the lead and actions reflect an appropriate level of independence; demonstrates the ability to initiate and effect change and continuous improvement, contributes significantly to the on-going development of people.)
  • Communication – Is organized, clear and confident in written and oral communications.  Actively engages in discussions offering expertise, opinions and advice.
  • People management: Manages his human resources with active engagement and develops key talent. Leads by example.
  • Teamwork – Creates and/or contributes to an environment of collaboration and mutual responsibility (e.g. effectively influences others to gain cooperation and address issues; initiates and is responsive to requests from other products, regions, etc.)
  • Should be creative and innovative; challenges status quo; generates strategic advice/product/client solutions
  • Have a track record of formulating innovative ideas and gaining buy-in from senior management in addition to a track record of execution/delivery/process improvement/leadership in a challenging environment
  • Ability to understand and interpret impact of policy and procedural changes, as well as ability to identify and convey potential problem areas
  • Flexibility i.e. Ability to work independently or manage teams where necessary
  • Strong analytical / problem solving skills
Education/Professional Qualifications & Skillsets:
  • CA/CWA/CISA/MBA with 9-10years / Graduate or Post-Graduate with 10-12 years’ experience in operations, audit or risk & control functions
  • Strong business knowledge i.e. Investment Banking, including product, process and system knowledge
  • Good computer skills — MS Office, MS Excel, MS PowerPoint, MS Project etc
  • Ability to drive results through a “hands-on” approach
  • Ability to manage a team of high achievers with diverse experience and skill sets.  Successful in team environments with matrix reporting structures
  • Skilled in identifying talent, recruiting, coaching, mentoring, and developing team members
  • Excellent verbal and written communication skills, and adept at communicating with all levels of the business and technical parts of the organization
  • Skilled in MS office applications including Outlook, PowerPoint, Excel, Word, and Project
  • Can operate effectively in a dynamic environment with tight deadlines, and can prioritize one’s own work to achieve them
  • Flexibility to work global hours and willing to travel globally
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