The CCB Mission Control Analyst within Production Management is responsible for technical support of production applications and infrastructure.
Mission Control Analyst handles all support requests, incidents, issues, tickets and business continuity activities, to ensure flawless and quality delivery of services to end users. This is a critical role requiring a highly dedicated individual who can take ownership and provide procedural and technical support to various teams and work in partnership with internal/external stakeholders.
In addition to driving resolution of day-to-day issues, major incidents, and outages to resolution, the Mission Control Analyst will work hand-in-hand with application development, infrastructure and implementation teams.
The ideal candidate should be detail oriented, have strong verbal and written communication skills, able to multi task and can work independently and is a team performer. You should also have a proactive approach to identify problems before they happen and implement solutions that detect and prevent outage.
The Mission Control analysts will be pivotal as we transform to Agile/DevOps model , some of the areas of work will include automation, monitoring (alerting/logging), deployment and continuous integration working closely with our AD/Infrastructure partners.
Selected candidate(s) will work one of the following shifts:
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