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CIB - Transaction Processing Manager Vice President - Global Core Cash Ops, Vice President - Manila

Req #: 180034842
Location: Taguig City, 00, PH
Job Category: Operations
Potential Referral Amount: 40000 Philippine Peso (PHP)

Company Overview


JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.


It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research as well as foreign exchange and fixed income trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila Branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.


JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world.


Information about JPMorgan Chase & Co. is available at


About J.P. Morgan Corporate & Investment Bank


J.P. Morgan Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.


General Responsibility


The candidate will have to manage a team of providing support for multiple Global Core Cash Operations applications across regions with 40+ staff members. The candidate will have a direct reporting line into the Head of the department and will be directly responsible for the day to day operations, including transaction processing, client service and database controls.  The candidate will be responsible for understanding the key metrics and risk components within drive each LOB and manage the team to meet the financial goals and objectives put forth by these LOB's, while partnering globally with the regions where the business operations are located.  The candidate will be responsible for maintaining staff and budget requirements.


Key Responsibilities

  • Responsible for meeting project deliverables with a high level of timeliness and accuracy
  • Ensure the overall project status is not in RED due to any lapse  or delay
  • Develop an environment of continuous focus on quantifiable productivity and quality.
  • Constant and regular review of processes and performance with focus on improving departmental competency / performance rating.
  • Regular reviews of procedures assuring new processes are documented.
  • Identify business knowledge gaps and ensure everyone has ownership of deliverables.
  • Interact with global location managers in an effective and professional manner. 
  • Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment. 
  • Monitors all relevant Management Information System data ensuring all issues have been resolved expediently.
  • Responsible for leading and managing multiple projects
  • Identifies department strategy and goals related to broader organizational goals and direction. 
  • Works directly with senior managers to identify technology, resource and/or process needs.  Identifies opportunities for improvements in the process and recommends solutions. 
  • Constant and regular review for direct reports.  Set expectations with direct reports, regarding positive motivation and leading through accountability. 
  • Develop and lead a team that is responsive to dynamic organizational and operational changes.
  • Accountability for overall Performance Management and Talent Review process. 
  • From a training perspective, responsible for ensuring training is taking place and that it is within budget.
  • Responsible for risk management to the business.
  • Understanding and experience in Agile process is desired.

The Hiring Manager for this job opening would be willing to have a conversation about flexibility.  This could range from ad hoc flexibility in a full time position, to a more formal Flexible Work Arrangement.  The Hiring Manager is not committing to offering this, just highlighting an openness to having the conversation.


JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran



Minimum Qualifications:
  • Masters Degree (e.g. CA, ICWA, and MBA) with 7 years of post qualification experience or Graduate with Minimum 10 years of work experience in a financial institution. Should have the experience of managing a team of over 45 employees.
  • Any certification in  project management or testing is desirable
  • Project Management/ Implementation experience
  • Working knowledge of various aspects of International Payment Processing Operations.
  • Strong Interpersonal skills to be able to communicate internally & externally and at all levels.
  • Excellent written & oral communication skills
  • Proven leadership and people management skills.
  • Proven ability to build strong business relationships within the site and across the business. 
  • A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
  • Ability to use creative problem solving techniques to solve business issues. 
  • An acute client focus.
  • Strong PC, project management, and analytical skills.    Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met.
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JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.