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CB Digital Product Manager

Req #: 180030460_1
Location: Chicago, IL, US
Job Category: Digital
Potential Referral Amount: 0 US Dollar (USD)
 
Digital Product Manager
 
JPMorgan Chase & Co.:
Commercial Banking (CB) provides a full range of services including lending, treasury services, investment banking, commercial card and asset management products to meet its clients’ domestic and international financial needs. CB’s 1,500 bankers serve approximately 19,000 clients nationally, including corporations, municipalities, financial institutions and not-for-profit entities, with annual revenue generally ranging from $20 million to $2 billion, and nearly 37,000 real estate clients, owners and investors.  CB is the third largest commercial bank in the U.S., with almost $170 billion in loans and almost $180 billion in deposits. In 2015, CB generated revenue and earnings of $6.9 billion and $2.2 billion, respectively.
 
Commercial Banking is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. We are investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambitions is to position Chase as the undisputed leader in digital financial services and payments to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.
 
Overview
Commercial Banking Digital Solutions seeks a Product Owner to drive its agenda for  J.P. Morgan Access® and additional Corporate & Investment Bank products, which are key digital products used by Commercial Banking clients.   Access is a robust cash management platform which is delivered through multiple channels – Access Online was ranked #1 in Greenwich Associates 2016 Online Services Benchmarking Study. 
 
The Product Owner for Commercial Banking and Business Banking will partner with the Corporate & Investment Bank (CIB) to deliver solutions that are critical for those customer bases.  The candidate will represent Commercial & Business Banking on initiatives sponsored by CIB that will impact our clients as well as work with them to deliver solutions that we will sponsor, fund and help deliver.  The candidate is responsible for product definition, feature requirements and prioritization, product strategy, interaction with Commercial Banking sales and service teams, pricing strategy, ROI analysis and life cycle.  The candidate should have experience as a Product Owner in the Agile project process; experience running Scrum teams will be a big benefit.
 
Product information can be found at:
 
Specific responsibilities include:
  • Help determine product strategy and vision for products & services offered to Commercial Banking (CB) and Business Banking (BB) clients through J.P. Morgan Access® (JPMA) and other CIB digital platforms
  • Assess customer and Sale’s needs and “pain points” to deliver appropriate solutions
  • Experience in using empathetic product design to develop and managed products, tools and technology to address and resolve user problem(s);
  • Facilitate and lead strategy/concept/requirements sessions with cross functional teams of user research, market research and technology partners;
  • Provide clear vision and scope documentation, use cases, workflows, wire-frames, design and product requirements, and other materials as needed to support UX design and development;
  • Proven track record in converting vision into themes, epics and user stories.  Create concise, compelling content and business case to present and sell concepts through to senior management;
  • Experience in prioritizing stories based on user need, business impact and technical effort to efficiently manage backlog
  • Partner with the CB Investment Strategy team to define investment agenda for JPMA and other products, prepare compelling content & business cases and prioritize initiatives
  • Manage ongoing feedback and requests from various channels including direct client feedback, front line input, call center reports and benchmarking studies
  • For those initiatives where we are the sponsor own and drive the projects side-by-side with our product partners
  • Facilitate and lead strategy/concept/requirements sessions with JPMA product and technology partners
  • Work with multiple products/projects/business units in parallel.  He/she must be able to come up to speed quickly in new business areas, balance multiple initiatives, while keeping a high level of performance and customer service
  • Provide marketing and product support to sales and service organizations.  Help ensure front line teams (Product Specialists, Sales, Service and Bankers) are up to date with current product capabilities so they can properly position JPMA with clients
  • Work with analytics resources to build and deliver a monthly product & client dashboard to management
  • Engage appropriate compliance, risk, and legal resources and obtain approval on all product enhancements.

 The individual assuming responsibility for the CB/BB Access Product Manager role should have an outstanding track record in:

  • Delivering innovative product designs and features to improve client loyalty and profitability.
  • Delivering solutions through the Agile process
  • Tracking and analyzing client, market and competitive solutions, including potential threats and opportunities.
  • Creating strategy documents and product plans.
  • Building business cases and analyzing ROI.
  • Authoring business requirement documents
  • Building relationships and partnering with internal and external groups
This individual should also have:
  • BA/BS in Management, Economics, Marketing or a related discipline; MBA preferred.
  • Strong knowledge of current mobile applications, devices and trends with a minimum 5-7 years of relevant experience in mobile development for a transaction based application or website. Knowledge of social media as it specifically relates to mobile is a plus
  • Ability to demonstrate deep knowledge in development full lifecycle including demonstrated experience with RFPs, BRDs, marketing plans, and business cases
  • Cross functional team leadership experience with Product, Operations/Service, Sales, Marketing and across management levels
  • Demonstrated strong verbal, written, and interpersonal communication and diplomacy skills to work cross-organizationally to influence others, drive results/change and implement projects/processes
  • Project  and Time Management Skills; well-organized, structured approach, ability to achieve tight timelines on complex deliverables
  • Working knowledge of user interface esthetics and technology capabilities
  • Banking and/or financial services industry experience preferred, but not required.
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