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Chase Merchant Services-Product Managment Director, Service

Req #: 180035446
Location: Plano, TX, US
Job Category: Product Management
Potential Referral Amount: 0 US Dollar (USD)

JPMorgan Chase & Co. (NYSE: JPM), is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. JPMC serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to

Chase Merchant Services is the global payment processing business for JPMorgan Chase & Co. Chase Merchant Services is the world’s leading merchant acquirer with more than $1 trillion in annual transaction volume in 2017. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies. The consumer payments industry is rapidly evolving. Chase Merchant Services must continuously innovate and expand our products, geographies and technology to deliver world-class solutions for our clients.

Position Summary: 

Product Management Director - Service will work closely across clients and stakeholders to define the vision and develop Merchant Services’ roadmap for to support CRM, onboarding, pricing, and product support.  The key objectives of this role center on the delivery of multiple internal and external client focused solutions at the right time and level of quality in a fast-paced, rapidly evolving, Agile environment by leading our teams of designers, architects, scrum masters, and engineers to successful outcomes in support of our Build-The-Bank initiative.

Key Responsibilities:

·         Lead multiple product owners to the delivery of a minimum viable product which represents:

o    Efficient, effective and client obsessed solutions

o    Born for continuous and rapid improvement

·         Work across multiple technical teams and with scrum masters to identify and resolve obstacles

·         Foster an innovative and impactful organization with a strong focus on talent development

·         Be Aware of and align with company and organizational business strategies

·         Develop, adapt, and convey the Product Domain Vision and Roadmap

·         Own and invest in a long lasting product, including hygiene and maintenance

·         Understand and champion the user experience

·         Engage directly with end users and customers to understand their needs

·         Maintain  KNOWLEDGE of the market, business domain, clients, and users

·         Continually refine and prioritize the Product Backlog

·         Exercise decision making authority; be willing to say no

Minimum Requirements:

·         10+ years of Software Development Life Cycle experience

·         3-5 years of Agile Software Development

·         Experience in leading people on mid-sized to large teams

·         Experience working in conjunction with geographically diverse teams and in transforming teams and organizations to new methodologies

·         Ability to problem-solve and clearly articulate objectives and the required path(s) to implement new process/program

·         Exceptional communication skills, both oral and written, with desire of using both in collaboration with potential partners and internal stakeholders

·         Sense of urgency with disposition to execute and a demonstrated career of successful program implementations

·         Demonstrated experience in driving strategy within a large multi-segment organization, preferably in the payments industry

·         A Bachelor's degree in Computer Science/Engineering or equivalent experience is required. A Master's Degree in Computer Science or MBA is preferred.

·         Experience identifying and addressing customer needs, building relationships with customers, developing an awareness of relevant services, communicating with customers in an organized and knowledgeable manner, and delivering clear requests for information

·         Strong SaaS product experience

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