Global Technology Infrastructure (GTI) is a worldwide organization charged with delivering technology infrastructure - end user, compute, data, transport, instrumentation and facilities - to all lines of business in all regions of the world. It operates 24 hours a day, seven days a week and partners with technology teams in support of the firm’s businesses. GTI works with our Line of Business partners to develop standardized, resilient operating environments and implement a global technology strategy for the firm's 200,000+ workstations and 40,000+ remote access users. We oversee important tasks, including: incident management, user management, security access and controls, work order management, media management, application and business data recovery, and disaster recovery.
Within the GTI organization, the Client Operations Desktop Support team is responsible for the overall operations of client support services delivering effective and efficient support, owning and resolving the majority of operational issues and reducing escalations to other teams and working towards overall volume reduction.
The Desktop Technical Operations Manager will be responsible for the overall day to day running of their environment, be effective in the collation and presentation of data for initiatives, be able to work under pressure and effectively communicate with senior managers, peers and direct reports.
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