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CIB Operations (Derivatives Ops) - Currencies Client Services - Bournemouth - Analyst

Req #: 180032419
Location: Bournemouth, ENG, UK
Job Category: Operations
Potential Referral Amount: 2500 Pound Sterling (GBP)
J.P. Morgan is a global leader in financial services, offering solutions to the world's most important corporations, governments and institutions in more than 100 countries.
Derivative Operations provides operational support across the CIB covering eight key product areas including FX, OTC Derivatives, Collateral Principal, 3rd Party Derivatives, Cleared Derivatives, Agency Collateral, Billing and CASS with ~1,900 employees. 
Currencies Operating primary functions supported covered by the 200+ strong group include; Payment processing and controls, confirmation drafting issuance and matching, client service, economic affirmation, onboarding to electronic platforms, client money novation, regulatory governance and change management.
Job Description
Within the CIB - Derivatives Processing Centre provides comprehensive operational services for Foreign Exchange, Equity, Interest Rate and Credit Derivatives which are traded globally. With hubs in all parts of the world and partnerships across multiple groups such as technology, finance, front office, and credit risk. A role within this organization provides continuous opportunities to learn and develop a diverse skill set. The combination of high volumes and large dollar exposure creates a fast paced work environment.
Summary of Responsibilities
  • Client contact to ensure timely confirmation of FX trading activity
  • Ensuring that all new transactions are economically affirmed in a timely manner.
  • Working with clients to ensure legal confirmations are returned to the bank
  • Incoming query resolution & investigating root cause of issues
  • Establishing an excellent relationship with Clients, Front Office, Middle Office and other internal clients
  • Working with internal & external groups to resolve client issues
  • Promoting automated solutions to clients, demonstrating and supporting these platforms
  • Initiating and participating in process improvement initiatives
  • Ensure that any issues are escalated to the team leader within an appropriate time frame
  • Project Management
Skills and Qualifications
  • Strong communication skills
  • Take ownership and display the ability to follow through with departmental objectives whilst taking into account risks involved in daily processing.
  • Effective organisational skills with the ability to manage and prioritise workload whilst working as part of a team.
  • Excellent time management skills
  • Results-orientated
  • Capability to prioritise and multitask
  • Capacity to think laterally and understand the big picture
  • Ability to work under pressure
  • Well-developed problem solving skills
  • Numeric Skills
  • Attention to detail
  • PC Literate – Excel, Word, Access
  • Experience in an operational / financial services / customer services environment    
  • FX & FXO experience is desirable, although not essential
  • A good working knowledge of the IB funds transfer policy would be an advantage.
  • Knowledge of TSSFX
  • Knowledge of Athena
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