Prime responsibilities will be:
1. Production Assurance - 24x5
Setup Proactive monitoring framework for Production Assurance
Work with Production Management and CoE Infra team for Proactive monitoring
2. Incident /Crisis Management
Manage Stakeholder communication (Business Bridge) for Operations stakeholders, identify cross impacts and alert them of issues
Contain Business Impact by expediting issue resolution
Influence issue resolution by Prod Mgmt, CoE teams
Institutionalizing corrective actions - lessons learnt from incidents
A resource with 15+ years of experience and well-versed with Service Delivery Management experience.
Experience on ITIL may have an advantage
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