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CB - Transaction Processing Specialist - Team Leader

Req #: 180031698
Location: Bangalore East, KA, IN
Job Category: Operations
Potential Referral Amount: 5000 Indian Rupee (INR)
J.P. Morgan is a leading global financial services firm, established over 200 years ago:
o We are the leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management.
o We have assets of $2.5 trillion and operations worldwide
o We operate in more than 100 markets.
o We have more than 243,000 employees globally.
Our wholesale businesses include J.P. Morgan’s Asset Management, Commercial Banking and the Corporate & Investment Bank which provide products and services to corporations, governments, municipalities, non-profits, institutions, financial intermediaries and high-net worth individuals and families.
Our corporate functions support the entire organization and include the following functions: Accounting, Audit, Finance, Human Resources, Operations, and Technology.
J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management, and Corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Global Service Centers (GSCs) are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm’s operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions.
  • Process transactions on the loan system, Monitor the loan maturity report and loan queue.
  • Timely follow ups with the agent / customer for any notifications.
  • Ensure all the findings with in the SLA are been completed the same day.
  • Keeping track of the open items and taking appropriate action within the deadlines provided.
  • Ensure that the standard operating procedures are adhered to and are always updated.
  • Taking active participation in process improvement and automation.
  • Update the MIS/KPI on a daily, weekly or monthly basis.
  • Ensure adherence to the quality control standards that have been set for the process.

Escalates issues as required to the management

  • The Team Lead is a key position within the Loans group.  He/She is expected to deliver on the specific tasks and requirements.  These tasks will include the following functions:
     
    • Closely monitor the team on day to day basis to ensure all SLA’s are met and any exception are immediately escalated for resolution.
    • Be the SME - Handle all Process related queries and clarifications from the Team members and route these to onshore teams for resolution if required. Be the first point of escalation for all Process related issues from internal/external customers. Should have eye for details to ensure all documents are processed and reviewed correctly.
    • Drive a robust Knowledge Management model including maintenance of SOPs,  process/policy change management , training of new joiners and ongoing training of existing Team. Drive 100% compliance to Process related Policies, Guidelines and Controls.
    • Motivate and support the Team Members to meet their Goals and Objectives. Self-motivated and flexible with working hours.
    • Drive Process improvements and other initiatives.
    • Ability to work under pressure and high volumes.


    Eligibility:


    • Bachelor's degree with a minimum of 5-7 years of work experience preferably in a back office/financial industry
    • Strong MS office skills
    • Strong risk & control mindset
    • Knowledge of investment banking products including Loans
    • Strong project management skills


  • PeopleSoft literate with knowledge of MS Excel, Word, PowerPoint, Outlook & Lotus Notes.
  • Ability to work under pressure and high volumes.
  • Analytical bent of mind.
  • A good eye for detail.
    • Must be able to work independently as well as in a team environment.
    • Should be detail oriented, quality conscious & multi-tasking.
    • Strong accounting skills.
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