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Card Services- Marketing Manager -Wilmington, DE

Req #: 180034388
Location: Wilmington, DE, US
Job Category: Marketing/Communications
Potential Referral Amount: US Dollar (USD)
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available Chase Consumer & Community Banking serves nearly 60 million households and 4 million small businesses with a broad range of financial services, including personal banking, small
business banking and lending, mortgages, credit cards, payments, auto finance and investment advice. Chase Card Services consists of two businesses: Consumer and Small Business and Commercial Card. The No. 1 credit card issuer in the U.S. based on loans outstanding.
Consumer and Small Business offers a broad array of credit cards to meet the needs of individual consumers and small businesses. Our portfolio includes Chase-branded credit cards - Sapphire, Freedom, Ink and Slate as well as co-branded credit cards offered in partnership with well-known brands and organizations, including AARP, Amazon, Disney, Marriott, Southwest Airlines, United Airlines, and many others in the United States and Canada.
The VP/ Marketing Manager will provide support to Partners or Agency Field teams to assist in training and product education.  The Relationship Manager will be responsible for reviewing results and monitoring Controls or complaints of the Partner Field staff marketing and providing recommended solutions if challenges occur during the marketing program execution.  This will require the Relationship Manager to build relationships with the Partner/Agency Field staff and provide consultative services to improve marketing program execution, product knowledge, or correct any Controls issues. 
  • Fully understand the rules and regulations related to the marketing program execution
  • Fully understand the controls of the field marketing program necessary for flawless execution
  • Provides technical and product related assistance to Field team marketing efforts
  • Develops training with the Partners and participates in training including providing  demos when new technology is implemented
  • Works closely with internal teams (GM Product Owners, COE, Controls, and Compliance) to keep them abreast of any improvements or updates needed to the program based on learnings from Filed and provide updates to the Business GM teams.
  • Must be able to travel up to 50% of time in Field

  • Bachelor's degree in a business or marketing field with 10+ year’s experience in marketing , client management, operations experience a plus
  • Positive Influencing skills with heavy client/vendor interaction
  • Demonstrated ability to influence and motivate without authority and drive measurable outcomes
  • Strong interpersonal skills and presentation skills
  • Strong controls mindset and analytical skills
  • Incumbent must possess the ability to perform in depth analysis, explain complex system configurations, recommend viable solutions, and discuss integration to audiences with varying degrees of knowledge.
  • Manages and/or supports multiple resources or projects at the same time with limited authority


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