Apply Now    

Business Resiliency Associate - Governance & Control

Req #: 180029786
Location: Jersey City, NJ, US
Job Category: Technology
Potential Referral Amount: 0 US Dollar (USD)
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at
The goal of the Global Business Resiliency (GBR) Team is to ensure firm wide oversight over all business resiliency.  Business resiliency focuses on ensuring that the firm can maintain key business processes, systems and support functions in the event of disruptive events. 
The GBR “Process Improvement ” function includes the quality assurance, incident management and process improvement projects.  Specific responsibilities are highlighted below:
Quality Assurance:
  • Execution of independent Quality Assurance for the across the businesses against a standardized framework
  • Syndication and review of Quality Assurance results across each business/ function to identify common issues/ themes & trends
  • Identification and implementation of Best Practices and areas for improvement
  • Relationship mgmt. with key stakeholders and regular interaction with the plan owners/ coordinators responsible
  • Develop QA training material for Resiliency Coordinator and Managers
Incident Management & Reporting:
  • Support the management and tracking on material incidents across the firm for Resiliency
  • Initiate and provide support into the after action reviews to gather information relating to incidents (ie impacts, root cause )
  • Responsible for maintaining a weekly tracker for incidents and lessons learned
  • Partner with the stakeholders to ensure action items are being remediated and maintain a status report that can be leveraged for monthly reporting into governance forums as needed
Process Improvement:
  • Provide project support in driving key initiatives for the function
  • Identify opportunities for improvement to improve efficiency and reduce risk
  • Interact with cross functional partners across GBR to gather requirements and develop solutions


  • BA (or equivalent) degree required
  • 3+ years professional business resiliency/ continuity experience, preferably in financial services
  • Certification in Business Continuity Planning preferred
  • Ability to work under demanding deadlines within a fast paced environment (e.g., during actual incidents)
  • Detail and delivery oriented, able to effectively plan and track to timeline
  • Flexible and comfortable working with multiple competing timelines/tasks
  • Strong interpersonal and influencing skills, able to work across global teams and time zones
  • Ability to communicate accurately and succinctly across management levels (written and oral) 
  • Strong MS Office skills, especially Excel, Word and PowerPoint
Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Things to note

Sign in to our application system to continue your job search or update your profile.

Current employees sign in here. Contractors sign in here.

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please click here.

Important links

Click here to view the "EEO is the Law" poster.

Click here to view the "EEO is the Law" supplemental poster.

Click here to view our U.S. Pay Transparency Policy.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.