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CIB Operations - Tax Client Support - Associate

Req #: 180023569
Location: Newark, DE, US
Job Category: Operations
Potential Referral Amount: US Dollar (USD)
About J.P. Morgan Corporate & Investment Bank
J.P. Morgan’s Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
 
 
Business Overview:  Global Tax Operations
Global Tax Operations primary responsibility is to maximize client's investments by either facilitating effective tax relief at source on client investment income or retrospectively reclaiming taxes from global tax authorities.  This is a high-risk product with diverse market procedures, a significant change agenda and complex market/regulatory requirements.
 
 
Job Description
 
The Tax Client Support team is responsible for supporting clients in relation to their Tax Services.  The role provides the opportunity to develop relationships with clients as you assist them with their Tax Services.
 
The Tax Client Support Analyst, will support multiple clients, working closely with the rest of the Global Tax Client Support team as well as with the Global Tax Operations team.  Responsibilities include, but are not limited to:
 
  • Point of contact for tax enquiries to support our client’s tax servicing needs.
  • Taking proactive responsibility for the resolution of client’s enquiries within the published standards.
  • Pro-active management of client relationships.
  • Execute forward thinking to maintain response quality and completeness to prevent case reopening
  • Contribute to the tax component of service reviews and other meetings with the client
  • Analyse root-cause of recurring issues through regular review of metrics, and assist in developing programmes for service enhancements arising from these figures
  • Support and guidance on
    • Outstanding/expiring tax documentation
    • Documentation
    • Relief at Source
    • Retrospective Reclaims
    • Capital Gains Tax
    • Financial Transaction Tax
    • Tax Regulatory Reporting
  •  Ensure close collaboration with the Sub Custodian network and the internal Network Management Group
  • Continually review operational tax processes to identify areas for enhancement
  • Identify and escalate tax risks and participate in resolution
  • Assist in client tax account reviews and ad-hoc projects across the wider Tax Operations team
These points have been carefully considered as being essential for the role.  Your background must accurately reflect all of these for your application to be considered.
 
  • You must be able to demonstrate your in-depth operational tax experience within financial services, specifically global custody or investment banking.
  • You will be able to give examples of your successful internal and external communication and problem solving experience.
  • You will be able to give examples of your risk awareness and operational control experience within financial services.
  • You will be able to discuss your process improvement experience, where you clearly articulate ideas, concepts and procedural changes to clients.
  • You will be able to give examples of your problem solving skills and experiences
  • You will have proven experience within an arena where accuracy is critical within strict deadlines.
 
Desirables:
  • ATT qualified.
  • IOC or other industry related benchmark qualification.
About J.P. Morgan Corporate & Investment Bank
J.P. Morgan’s Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
 
 
The hiring manager for this job opening would be willing to have a conversation about flexibility.  This could range from ad hoc flexibility in a full time position, to a more formal Flexible Work Arrangement.  The hiring manager is not committing to offering this, just highlighting an openness to having the conversation. 

 

 
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