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Consumer & Community Banking - Oversight & Control - RCSA Program Governance Manager - Vice President

Req #: 180029998
Location: Wilmington, DE, US
Job Category: Accounting/Finance/Audit/Risk
Potential Referral Amount: 0 US Dollar (USD)


JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at


The Card Control Team’s primary function is to implement an effective control framework across the Card organization.


The Control Program team is responsible for the strategy and execution of RCSA testing and issue management for the Card business. The goal of this team is to consistently identify, assess, validate, drive a strong control environment and, where controls are not adequate, this team escalates those concerns to Functional Control Officers to assist with driving improvements to the overall control environment. Validation of key controls is performed by testing compliance to applicable corporate, state and regulatory guidelines as well as internal policies and procedures.


The RCSA Program Governance Manager will drive the end to end strategy for Card RCSAs, including development of an optimal RCSA structure, including consistent alignment of business and common controls across the organization. This individual will be responsible for the on-going maintenance of the assessments, as well as the end to end approach for the Card RCSA transformational programs including risk based testing and automation. In addition, the Manager will be engaged in firm-wide and CCB-Central Controls Support Office activities, as well as run an Operations Governance forum to ensure that the Card Control teams are informed, educated, and operating consistently.


This position will play a key role in driving the RCSA strategy, reporting and governance activities, while also leading key transformation projects and initiatives in support of the overall Card control agenda.


Areas of Responsibility:

  • Develop the overall Card RCSA strategy and roadmap, including the various transformation programs under development
  • Implement a consistent RCSA framework across Card that drives an appropriate risk landscape for the organization
  • Institute a sustainable governance process to coordinate key activities and changes across the different LOBs/FCOs
  • Develop positive working relationships with Leads (Central Controls Support Office, FORCE, Functional Control Officers, etc.) and other partners including Technology to maintain an open environment for collaboration and consistency
  • Provide input, feedback and guidance to the different program leads
  • Create key metrics to drive the evolution of the various programs under management
  • Serve as a lead facilitator across Card control programs, partnering across the organization to ensure a comprehensive and collaborative approach in support of the controls agenda
  • Possess a strong sense of project management rigor, leadership, organization and communication with the ability to accommodate frequently changing strategies and decisions-pro-actively
  • Continually identify process areas of opportunity and efficiency by reviewing internal processes and procedures
  • Have the ability to influence, partner and manage without direct management authority to achieve programmatic or analytical goals
  • 10+ years in Financial Services with progressively increasing responsibilities
  • 8+ years Controls, Operational Risk, Enterprise Risk, and/or Audit experience
  • Experience working with mid and senior-level business management
  • Excellent verbal and written communication skills with the ability to present information in differing degrees of detail and form depending on the audience
  • Working knowledge of the Firm’s toolsets supporting risk and controls (i.e. Force)
  • Critical thinking ability; can understand all the information available, tie it all together and speak to it clearly and concisely
  • Proven work experience influencing others (change management) to initiate a recommended course of action to solve a problem or increase efficiency
  • Ability to isolate the root cause for control gaps, and able to identify and suggest viable solutions
  • Established track record of delivery in complex environments
  • Demonstrated ability to build strong partnerships with key stakeholders to gather key information, understand the risks associated with issues, and provide effective guidance
  • Must demonstrate a strong attention to detail with excellent organization skills

**Any candidate not meeting ALL the qualifications can be consider for an Associate role.


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