Job Title: Facilitator, Program Manager and Instructional Designer
Department: CAO & Technology Training
This role will be responsible for program management, facilitation/delivery of trainings and design of courses from the CIB CAO Operational Excellence and Professional Development curriculum.
Highly effective engagement with Learning Partners and subject matter experts from the business is essential to be able to identify training needs and create high impact, high quality learning interventions. These learning interventions can include web based learning, classroom, learning bites, virtual learning to hard format learning aids.
Key areas of operations training include:
· Client Service
· Supervisory Skills
· Root Cause Analysis/Problem Solving
· Escalation, Verification
Program management includes high level planning, demand estimation and subsequent scheduling of classes.
It also includes ensuring the appropriate facilitators and Business SMEs are identified and engaged, as sponsors or ‘leaders as teachers’. The incumbent will also be responsible for ensuring a superior learning experience for participants which includes, but is not limited to in-class or virtual experience, training materials, among others.
As a facilitator, the incumbent will be required to display/develop advanced facilitation skills, understanding of his/her content, excellent trainer-trainee interpersonal skills, the ability to influence and in the ‘right way’ challenge participants. A strong participant feedback with key take-aways, is a key outcome that is expected.
It is essential to the role that the individual is able to effectively collaborate with a team of global training professionals including learning partners and shared services teams i.e. e-learning, PMO, training delivery and training administration
This position is an individual contributor role that requires end to end solution oversight including relationship management, prioritization and solution design & deployment
The role will also involve engagement and support of the GSC Management Committee training workgroup.
Expert classroom facilitation skills
Expert instructional design skills
Strong program & project management skills
Excellent analytical skills
Learning Technology skills
Advanced communication skills and the ability to interact with all levels
Ability to build partnerships/relationships with key stakeholders
Self reliance and problem reliance
Ownership, execution, consulting and influencing skills
Interpersonal effectiveness and teamwork
Excellent verbal and written communication skills
Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.
Sign in to our application system to continue your job search or update your profile.
Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.
The firm invites all interested and qualified candidates to apply for employment opportunities.
Need disability related assistance?
If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please click here.
Click here to view the "EEO is the Law" poster.
Click here to view the "EEO is the Law" supplemental poster.
Click here to view our U.S. Pay Transparency Policy.
JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.