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Market Data Technical Support - Applications Support

Req #: 180028895
Location: New York, NY, US
Job Category: Technology
Potential Referral Amount: 3000 US Dollar (USD)
Market Data Services Trading Floor Services is a cross business technology team. This position is a Technical Support role for critical market data products, ECN & Datafeed services within a NA operate team in a high paced technical environment. The role is challenging in terms of technical knowledge required and the mix of needing to be reactive to issues while also able to maintain a proactive approach to other work efforts.

The Trading Floor Services group works close with its APAC & UK counterparts (follow the sun model, global issue resolution, shared processes and product rollouts). The team provides 7AM to 7PM support Monday to Friday with the team members working a rolling shift pattern: Early (7AM-4PM), Middle (9AM-6PM), and Late (10AM-7PM). A majority of our scheduled changes are conducted after 7PM and on weekends, working late along with an off hours and weekend support rotation is required.

Job Description:
  • The role is to provide technical support for the wide range of market data products and ECN & Data feed connectivity
  • The team provides the 2nd/3rd line support for ‘traditional’ Market Data services/products such as Open Bloomberg, Datastream, Reuters FXT, EBS, Factset and Eikon etc. The team coordinates the packaging & deployment of these applications and will resolve issues that may arise at an individual level, with functionality/access for example, to street wide vendor issues affecting all users etc.
  • The team is also responsible for the ECN connectivity via extranets such as Radianz, TNS as well as leased line connectivity. The team members work with the firewall team to implement firewall changes. This requires the use of read-only access to firewall manager/tracker applications to structure firewall requests and to trouble shoot issues.
  • The individual will provide a knowledgeable and responsive reaction as issues arise, take part in the proactive monitoring of the environment, work within a strong change control environment and successfully plan/deliver small to medium sized projects such as product upgrades, process improvement initiatives, exchange driven changes.

Key Responsibilities:
  • Perform daily operational management of market data environment including performance and utilization monitoring, capacity management and problem resolution activities
  • Incident Management: Responsible for efficient resolution of issues to minimize impact to clients including liaising with /coordination of end users, team members, management, vendors etc.
  • Change Management: Perform activities related to upgrades of existing services, infra etc.
  • Liaising with plan/build teams to ensure smooth transition from project to business as usual for new products and processes
  • Plan, schedule, test, implement, and document the change activities without impacting/ conflicting with other activities
  • Assist with identifying and implementing areas for improvement within existing operational and technical processes and maintain related documentation
  • Attend periodic and ad-hoc meetings and provide input where appropriate

Essential and Desirable Skills:
Essential:
  • Good written and verbal communication skills. It is essential the candidate is an effective communicator as contact with the trading floors, other support teams and vendors forms an important part of the role
  • Self-motivated, customer focused, innovative and analytical
  • Able to prioritize workflow and work accurately under pressure
  • Strong coordination skills in managing vendors as part of issue or upgrades
  • Experience of technical trouble shooting with proven ability to manage high profile/time critical issues
  • Diligence around documentation as company has a strong ethos of knowledge management so essential to ensure internal records arrangements/technical diagrams etc. are updated following changes/upgrades etc.
  • Excellent knowledge of Market Data/ECN products/Network and firewall technologies. The products set supported includes the products already mentioned above plus direct exchange connectivity, EBS, Bloomberg AEP/MPF, Bloomberg on Blackberry, CQG, Tradeweb, Brokertec, GFI CreditMatch, MarketAxess, Eurex Repo, Espeed etc.
  • Previous experience of working in an environment with change management structures and processes plus problem ticketing and resolution systems
  • Working knowledge of TCP/IP and Multicast protocol

Desirable:
  • Previous experience of using monitoring/forensic tools
  • Network security method and architecture

Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You’ll develop solutions for a bank entrusted with holding $18 trillion of assets and $393 billion in deposits. CIB provides strategic advice, raises capital, manages risk, and extends liquidity in markets spanning over 100 countries around the world.

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.
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