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Corporate - Global Supplier Services Control Officer - Vice President

Req #: 180029968
Location: Jersey City, NJ, US
Job Category: Accounting/Finance/Audit/Risk
Potential Referral Amount: 5000 US Dollar (USD)

JPMorgan Chase & Co. is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries.  The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.  

Global Supplier Services, an organization of over 900 people, reports into Ken Litton, JPMC’s Chief Procurement Officer, and is part of the Office of the CFO, which includes Global Finance & Business Management, Treasury/Chief Investment Office, Oversight & Control, Office of Regulatory Affairs, and Corporate Strategy.

The Global Supplier Services (GSS) team brings Category Sourcing, Third Party Oversight, Procurement Operations, Accounts Payable and Supplier Management into one team.  This group of more than 900 employees manages the source to pay processes for JPMC and provides a governance model which includes strong risk management practices, enhanced performance monitoring, greater scale and strong client engagement. GSS also includes the Corporate Insurance and Global Travel Services groups.

The Control Officer role is a direct report to the CFO and Business Manager of GSS, and also has accountability to the Finance Control Officer. The role will oversee a global team of approx. 10 FTE. The position will focus on executing the firmwide control framework for the businesses mentioned, identifying, mitigating and monitoring operational risk across these functions, identifying and maintaining appropriate business control metrics, and supporting various control initiatives, e.g., IAS, OLO. The individual will work to ensure that the necessary and effective controls remain in place to ensure the continuing integrity, relevance and proper performance of the control environment. 

The position requires a strong knowledge and background in controls management as well as familiarity with compliance or audit best practices and technology/data governance. The candidate will be expected to apply the firmwide oversight and controls framework and protocols for strengthening the control environment, as well as serve as an expert resource on issue management, risk control self assessment, new business initiative approvals and third party oversight. A strong knowledge of the GSS business is preferable, but not essential.


The ability to communicate effectively is critical as the role will partner with Finance Control Officers and work across global GSS functions to support the strategic direction and goals of the firm surrounding improved controls management. The GSS Control Officer will work closely with all management team members and heads of the functions within GSS, in addition to their teams.

  • Oversee the execution and continued enhancement of the GSS control environment within the context of the firm’s global control mandate
  • Partner with all GSS teams to fully document processes and procedures, ensure completeness of key controls and operationalize key control metrics
  • Identify existing and emerging risks and evaluate controls through BAU and periodic assessments
  • Maintain global protocols and reporting for Issue Management and Risk Control Self-Assessment)
  • Maintenance of applicable Business Control Committees for all GSS groups
  • Identify and implement best practices leveraging Finance Control Officers and factoring in industry best practice; drive change within the organization to strengthen the control framework
  • Represent GSS in Finance Control Committees and coordinate with the Finance Function’s Program Office as required
  • Guide and collaborate with Finance Control Officers and GSS teams in preparing for internal audits and supervisory exams, as well as, management of existing and resulting issues
  • Partner with Finance Control Officers, Internal Audit, Exam Management, Operational Risk and other control functions in driving the strategic agenda to improve the control framework as well as execution of tactical steps
  • Work with training to identify and implement robust business training on control framework and execution; establish the correct procedures around Personal Account Dealing, JPMC Trading Window restrictions, and other applicable Compliance controls
  • Oversee complete resiliency planning across all GSS teams
  • Follow-up with accountable GSS teams to ensure control issues (regulatory, audit, compliance identified, and business/self identified) are effectively resolved

  • Minimum of 7 years of experience in audit, compliance, operations, risk or regulatory examination with a deep understanding of controls, control framework, effective root cause analysis, control self assessments, new business initiative approvals and third party oversight
  • A strong knowledge of the GSS business is preferred, but not essential.
  • Experience in governance and oversight roles
  • Demonstrated ability to lead and influence across organizational and geographical boundaries
  • Strong control orientation, analytical, communication and negotiation skills
  • Excellent communication and collaboration skills
  • Ability to build rapport, garnering respect and appropriately exercise authority in a collaborative cross-cultural environment

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