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Applications Support

Req #: 180030974
Location: Bangalore East, KA, IN
Job Category: Technology
Potential Referral Amount: 50000 Indian Rupee (INR)

As a member of our Software Engineering Group you will dive head-first into creating innovative solutions that advance businesses and careers. You’ll join an inspiring and curious team of technologists dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. You’ll be tasked with keeping the team and other key stakeholders up to speed on the progress of what’s being developed. Coming in with an understanding of the importance of end-to-end software development-such as Agile frameworks-is key. And best of all, you’ll be working with and sharing ideas, information and innovation with our global team of technologists from all over the world.

  • Provide 24×5.5 operational support to all non-production practices on holidays and weekends.

  • Monitor process and software changes that impact the environment and raise support issues when required.

  • Prioritize workload, providing timely and accurate resolutions.

  • Perform production support activities which involve assignment of issues and issue analysis and resolution within the specified SLAs.

  • Provide daily support with resolution of escalated tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.

  • Perform Health checks in the environment to ensure the functionalities are working. Failures to be addressed immediately before impacting the users.

  • Monitoring the Automated Health checks and Alerts in the system. Ensuring it is always in a stable working condition.

  • Participate in knowledge transfer to ensure better grasp of the product and domain.

  • Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect.

  • Coordinate with Application Development Team to successfully deploy software releases.

  • Automating the manual process so as to achieve more efficiency.

Required Skills:

Troubleshooting in Unix/Linux Operating Environment

FIX Protocol

Schedulers (Cron / Autosys / Control M)

Package Deployment / Release Management Skills

Operate Role Experience (L1/L2/L3) / Incident Management Skills

Flexibility to work in different shifts.


Experience on:

Unix Shell Scripting – Bash / Korn

Python Scripting


Database  - Hydra

Dev Ops Tools (Geneos/Splunk)

Interaction with Clients/ Vendors


Exposure to:

Investment Banking and e-Trading Models



Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You’ll develop solutions for a bank entrusted with holding $18 trillion of assets and $393 billion in deposits.  CIB provides strategic advice, raises capital, manages risk, and extends liquidity in markets spanning over 100 countries around the world.

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world. 

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity.  We encourage professional growth and career development, and offer competitive benefits and compensation.  If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you. 


@2017 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran

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JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.