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Managing Director - Asset Management Operations - Location Lead - Mumbai

Req #: 180024682
Location: Mumbai, MH, IN
Job Category: Operations
Potential Referral Amount: 0 Indian Rupee (INR)

Asset Management Operations, Location Lead, Managing Director, Mumbai

JPMorgan Asset & Wealth Management is one of the world’s largest and most comprehensive investment managers. We are a leading asset manager of choice for institutions, financial intermediaries and individual investors, worldwide. We have a heritage of more than two centuries, a broad range of core and alternative strategies along with investment professionals operating in every major world market, offering investment experience and insight that few other firms can match.


The Asset Management business is a leader across a broad range of core and alternative strategies, comprised of 1,300 investment professionals providing more than 350 different strategies spanning the full spectrum of asset classes, including equity, fixed income, cash liquidity, currency, real estate, hedge funds and private equity.

The Role

As the location lead of AM Operations in India, you will be responsible for the overall success of Global Service Center (GSC) operations in Asset Management.


You will report directly to the Head of Global Operations for Asset Management Operations. This is an MD position and part of the Asset Management India Operations Leadership team.


Key Responsibilities

This position is responsible for providing strategic leadership & overall management for AM India Operations, leading a business that has ambitious long term plans for growth in a highly competitive, complex environment. Additionally, the position will be responsible for day-to-day management of AM GSC resources (i.e., planning, oversight), and will coordinate with senior leaders in other locations and lines of business.


Key responsibilities include:

  • Develop and execute the strategy to build scalable operations that will  improve the client experience, operational control and efficiency
  • Work closely with business partners and other operational leaders and be able to influence business decisions from an Operations perspective
  • Work closely with senior Operations leaders across regions on key strategic initiatives:
    • Accountable for local Operations performance and project outcomes
    • Develop deployment strategy for steady state operations, oversee coordination of activities, facilitate issue resolution, and identify operational risks
    • Establish and manage appropriate governance, leadership and resources (e.g. people, technology, regulatory, compliance, financial)
    • Ensure effective communication and escalation on overall operations service delivery management issues, priorities and risks
    • Monitor and enhance the control processes surrounding Operations functions to proactively manage risk
    • Develop, implement & monitor performance metrics to ensure the quality and efficiency in implementing the initiatives
    • Ensure that the initiatives maximize impact and effectiveness while meeting financial targets
  • Proactively lead the people agenda including resource planning, talent management, professional skills development, performance management & diversity
  • Partner closely with global & regional managers to establish consistency and best practices
  • Align the function to maximize impact and effectiveness while meeting financial targets
  • Establish and maintain a profile as a senior Operations leader both inside and outside of the firm

Skills & Competencies

The successful candidate will be a demonstrated leader with a proactive, hands-on management approach and strong operational skills:

  • 15 – 20 years of relevant operations management experience
  • Excellent understanding of the investment process and associated market practices with the ability to think strategically about how to create business led solutions
  • Product knowledge of Investment management product offerings e.g., Mutual Funds, etc.
  • Proved ability and experience in implementing large strategic initiatives with significant technology and operational component
  • Strong sense of prioritization & ability to execute against deliverables. Able to take personal accountability & resolve issues
  • Extensive experience driving process change and efficiencies in a growing business – strong focus on execution and delivery against objectives
  • Analytic problem solver with excellent written and verbal communications skills
  • Proven ability to build strong, cohesive partnerships with the business, operations, technology & other key stakeholders and work effectively in a matrix organization
  • Must have prior and proven experience of managing teams
  • Be able to lead, motivate and get the very best out of a high performing team of operations professionals
  • Ability to challenge and influence stakeholders to ensure decisions are well thought out and can be executed from an operations perspective
  • Financial and budgeting skills
  • Graduate/MBA (Bachelor’s Degree in Commerce/other related background)
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