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Application Support (Linux/ Web Infrastructure)

Req #: 180022085
Location: Singapore, 01, SG
Job Category: Technology
Potential Referral Amount: 8000 Singapore Dollar (SGD)
About this Role
We are seeking an Associate level candidate for a role as production management support role as part of a worldwide client facing service. JP Morgan Markets (JPMM) spans all global regions with distributed Data Centers in multiple regions.  The role includes DevOps processes, application and infrastructure support for the JPMM portal hosting over 100 financial applications.
Key responsibilities:
  • Application Calls Management:  EOG for all application monitoring tools, expected first to react to monitor event. Assures problem calls are tracked, routed properly and closed. Monitoring and ensuring stability of all the systems to meet or exceed SLA of 99.99%.  Assist Customer Care to troubleshoot and resolve issues by engaging various operate teams and AD teams to facilitate quick resolution
  • Supporting the DevOps operating model for applications which are hosted on the JP Morgan Market platform.  Support of these applications will require regular engagement with business client services, infrastructure and other stakeholders.
  • Supporting core infrastructure of JPMM platform including Geo-location based & local load balancing, Internet security; Networking and Apache & Tomcat based applications.
  • Work closely with the development teams to understand the strategic growth plans for the platform.  Analyze the potential cross-LOB impact of data processes and projects.
  • Provide visibility into overall stability of the platform – provide trending and analysis to drive development prioritization of fixes and enhancements.
  • Create, drive and manage KPIs and real-time monitoring dashboards to ensure system operability and performance
  • Proactively identify areas for stability improvement in the software/hardware stack as well as operational processes.  Continuously collaborate and partner with various development and engineering team to improve system, flow and environments
  • Identify and drive incidents resolutions and proactive follow-ups to issues
  • Support application supportability model / on-boarding of new businesses, Clients and applications to the platform
  • Ensure resiliency of the platform through managed DR/SR/HA events, including documentation of PROD/DR environments and recovery processes on regular basis.  Identify and partner with engineering and development teams to eliminate single points of failure in the environment
  • Candidate needs to be familiar with ITIL support methodologies and concepts (Change, Incident, Problem, Event, Configuration management etc) and have a proven track record of achieving the above in prior roles. 
Tech skills:
  • Linux administration and host performance tuning
  • Support of internet facing multi-tier 24/7 critical web infrastructure.  
  • Understanding of Web-based (Apache Tomcat & Apache Web server), Java, or e-commerce applications
  • Understanding of internet security
  • Understanding of Load Balancing  
  • Good background on Database Administration / SQL Development – Oracle, MS-SQL, Big data
  • Perl/Unix Shell Scripting
  • Monitoring software  - Geneos, Splunk, Thousand Eyes, SevOne, Corvil and Open Source.
  • Software deployment tools – AIM, ARM
Soft Skills :
  • Strong written and verbal communication skills
  • Problem solving skills - natural inclination towards problem resolution.  Ability to understand complex component/system/service interactions and look for causes and provide solutions.
  • Self-driven, good initiatives and ability to think proactively
  • Customer Service Orientation - build positive working relationships with customers at all times providing realistic information and managing their expectations
  • Teamwork and co-operation - Ability to gel and work in a team oriented environment
Additional Information:
  • Provides 24x7 production management application support. Weekend and out of hours work is required. Coverage will include non-business hours, which may result in evening and weekend support remotely or onsite.
Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You’ll develop solutions for a bank entrusted with holding $18 trillion of assets and $393 billion in deposits.  CIB provides strategic advice, raises capital, manages risk, and extends liquidity in markets spanning over 100 countries around the world.
When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives
to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.
At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.
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