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Wealth Management - CWM Operations, Servicing Letter Communications Writer - Associate

Req #: 180021061
Location: Columbus, OH, US
Job Category: Operations
Potential Referral Amount: 0 US Dollar (USD)
J.P. Morgan Asset and Wealth Management, with client assets of $2.4 trillion, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits.
 
Our Business
 
Wealth Management Operations supports the JPMorgan Private Bank and Chase Wealth Management in JP Morgan’s Asset Management line of business.
  • The Private Bank is the world’s premier service provider for ultra and high net worth individuals.  Our goal is to help these affluent individuals across the globe optimize their wealth, after taxes and across generations.  Wealth Management Operations provides end-to-end support for all aspects of the client experience, working closely with client service, fiduciary, product specialty groups, third party vendors and other internal groups.
  • Chase Wealth Management encompasses our Chase Private Client (CPC) and Chase Investment Services businesses. Through a dedicated team of a banker and J.P. Morgan Advisor, Chase Private Client brings our affluent clients concierge banking from Chase and access to the investment expertise from J.P. Morgan. Chase Investment Services provides investment solutions to a broad range of Chase customers through Chase Investment Advisors.  The J.P. Morgan Securities Client Service Center’s mission is to create a great client experience and help individuals across all 50 U.S states to save and invest wisely. The group works in a team environment to assist clients with service over the telephone and serves as experts on our online platform, such as Chase.com.
The Chase Wealth Management (CWM) Operations Department works with field and home office business partners and management, including Compliance, Legal, Risk, Supervision, Product and Audit. This Operations Associate will support the CWM Operations’ Service Letter Program by ensuring accurate, easy to understand communications. Responsibilities include copy writing, editing and proofing of servicing communications. Additional responsibilities may include managing associated small to medium size projects and initiatives.
 
Typical Duties and Responsibilities:
  • Deliver superior quality customer communications for a large customer-focused organization
  • Provide writing and editing support for new letters as well as changes/rewrites to existing letter template
  • Collaborate with a variety of business partners including subject matter experts, Legal and Compliance to produce customer-focused communications
  • Maintain a consistent voice by following our writing style guide 
  • Unwavering commitment to customers and the customer experience
  • Requires strong project management skills, ability to work independently and balance priorities
  • Must have ability to use independent judgment and willingness to dig deep into details of projects
  • Excellent verbal and written skills with a proven ability to work with all levels of personnel including senior management
  • Think strategically about how the content fits into the overall customer experience and our communications framework
  • Superior writing and editing skills with a knack for simplifying complex topics in concise and customer friendly messaging

  • Ability to prioritize and manage multiple projects simultaneously and work well under pressure and tight deadlines

  •  Attention to detail (85% of the job involves actually writing and editing)

  • Strong communications leadership and strategy skills

  •  3+ years investment industry knowledge

  •  5+ years communications experience required; Customer or corporate communications a plus

  • Strong interpersonal, collaboration and negotiating skills

  • Bachelor’s degree in Journalism or Communications strongly preferred

  • Creativity and innovation with a focus on constant improvement

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