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CCB Risk- Retail Digital Collections Strategy - Associate- Wilmington, DE

Req #: 180016270
Location: Wilmington, DE, US
Job Category: Accounting/Finance/Audit/Risk
Potential Referral Amount: 0 US Dollar (USD)
 

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.

Chase Consumer & Community Banking serves nearly 66 million consumers and 4 million small businesses with a broad range of financial services through our 137,000 employees.  Consumer & Community Banking Risk Management partners with each CCB sub-line of business to identify, assess, prioritize and remediate risk. Our Risk Management professionals work directly with Consumer Banking, Business Banking, Auto/Student Loan, Card and Commerce Services, Chase Wealth Management and Mortgage Banking to minimize, monitor and control the probability of risk events and mitigate the impact of risk events that do occur.

 

As part of the Collections Strategy team, the Associate, Retail Digital Collections Strategy position is responsible for driving the end to end collections strategies and performance of various digital channels. This will include but is not limited to determining treatment strategies, segmentation, controls and portfolio monitoring/tracking. This role requires strong thought leadership, analytical skills, collaboration, and attention to detail in order to effectively drive loss mitigation in collections. 

 

 

 

Key Responsibilities:

  • Design and manage analytical strategies for Consumer Bank overdraft portfolio including channel optimization, segmentation, settlements, payment arrangements, and portfolio performance management  
  • Design, implement, track and report on new strategies in a test vs. control environment   
  • Create thoughtful analytics to address business issues and be able to independently generate forward-looking solutions
  • Utilize SAS, SQL, Oracle and MS Office analysis tools to complete analysis requirements
  • Partner closely with Operations, Technology, and the Risk leadership team to ensure that all priorities are aligned to maximize bottom line impact, deliver a great customer experience and to challenge the ways things are being done    
  • Conduct financial analysis to estimate benefits and costs and develop detailed business plans for proposed projects.
  • Monitor emerging trends in collections treatment and technology across the industry
  • Assure regulatory and policy compliance through a system of effective controls, identifying, testing, and validating control effectiveness and delivering accurate audit work papers when required  
  • Work with operations partners and leaders to ensure any new developments will be deliverable and executable in an Operations environment.

 

 

  • 2+ years of risk management or financial services experience
  • Strong written and verbal communication skills
  • 2+years of data mining skills, specifically: SAS, SQL, Excel, Microsoft Office, and database software applications
  • High degree of creativity and possess disciplined analytic and strong problem solving skills
  • Flexible and able to handle multiple tasks in a fast paced changing environment
  • Independent decision making skills
  • Bachelor’s Degree (MS or MBA preferred)  with preferred concentrations in Math, Finance, Statistics, Economics, 4-5 years analytical experience; credit card or prior financial services experience preferred
  • Strong problem solving and analysis skills
  • Demonstrated experience in applying analytics to efficiently and pragmatically solve business problems through structured problem solving approaches
  • Strong presentation skills, must be able to effectively communicate proposed changes through formal presentations

 

 

 

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