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Infrastructure Support - Wintel Compliance

Req #: 180016046
Location: Tampa, FL, US
Job Category: Operations
Potential Referral Amount: 5000 US Dollar (USD)
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at

Global Technology Infrastructure (GTI) is the technology infrastructure organization for the firm, delivering a wide range of products and services, and partnering with all lines of business to provide high quality service delivery, exceptional project execution and financially disciplined approaches and processes in the most cost effective manner. The objective of GTI is to balance both business alignment and the centralized delivery of core products and services. GTI is designed to address the unique infrastructure needs of specific lines of business and the demand to leverage economies of scale across the firm.
As WINTEL Systems Engineer, you will be responsible to provide for administering Windows systems in a heterogeneous environment across diverse technologies including Windows Server 2003, 2008 and 2012 SA level with a strong affinity/inclination towards automation, deployment and operations experiences.  Candidate must be able to interact and understand other technologies such as SAN \ NAS and Server clustering. The Candidate will focus on improving the quality of service to our clients by reducing hand-offs and driving consistency, standardization, and efficiency.  You’ll need the ability to lead projects and work with little or no supervision while promoting synergy between all technology teams. In addition, you will support and maintain the firm's software and hardware requirements and business systems architecture.

This position is anticipated to require the use of one or more High Security Access (HSA) systems.  Users of these systems are subject to enhanced screening which includes both criminal and credit background checks, and/or other enhanced screening at the time of accepting the position and on an annual basis thereafter.  The enhanced screening will need to be successfully completed prior to commencing employment or assignment.

Roles and Responsibilities
  • The ideal candidate will have 5 or more years of systems experience, including 3 or more years of systems and implementation engineering experience in complex large-scale IT environments. They must have expertise in mid-range engineering in a Windows Active Directory environment. Technology experience must be current.
  • Must be able to take ownership of issues and drive through to resolution across a complex, global enterprise environment.
  • Must be able to manage mission critical environments for major global financial services organization.
  • Be able to effectively communicate with diverse technical teams, multiple lines of business at all levels within the organization.
  • Ensure change management policies and procedures are followed
  • Assertively drive improvement through the environment and across the organization.
  • Providing timely resolution to break/fix issues
  • Work well independently and within a group within a fast paced, dynamic environment
  • Perform all duties following all JPMC standards regarding engagement, change management, and escalations.
  • Required to escalate to vendors and provide root cause analysis and incident reports. Provide timely resolution to break/fix issues.
  • Significant exposure to a DevOps environment, including ability to automate processes with a scripting language such as Python, Bash or Shell
  • Experience with IT audit and compliance protocols
  • Administration experience for Microsoft SCOM 2012/2016, Windows clustering and storage networks
  • Implementing, maintaining and troubleshooting SCOM management packs
  • Creating custom alerting in SCOM
  • Experience in creating and deploying API connectors for SCOM to various ticketing tools
  • Creating custom collections in SCOM
  • Creating custom reporting in SCOM
  • Creating and deploying application patches and software via SCOM
  • Troubleshooting and remediating SCOM agent deployment
  • Experience in a Windows Active Directory Domain Services 2008/2012R2
  • Experience in Windows Server patching and maintenance
  • Windows 2003, Windows 2008, Windows 2012, Active Directory, VMware VI3, VMware VI4, VMware VI5, Citrix, Server Implementation, Enterprise, DMZ, Internet service provider, HP, EMC, Hitachi, Microsoft Cluster Server MSCS, SAN and NAS.
  • Strong interpersonal, verbal and written communication skills.
  • Detail oriented with excellent troubleshooting skills.
  • Experience with systems monitoring with products like HP SIM/ILO, VMware Virtual Center, Tivoli, Dell iDRAC, etc.
  • Experience working with Windows servers in a DMZ environment.
  • Experience working within systems life cycle processes.
  • 1st hand server-class Hardware build experience. (HP & Dell preferred).
  • Strong familiarity with HP Service Manager.
  • Terminal service client experience is a must.
  • Candidates will also possess strong proficiency in PowerShell scripting language


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