Apply Now    

CIB - Transaction Processing Specialist - ACH Investigations, Senior Team Member - Manila

Req #: 180027469
Location: Taguig City, 00, PH
Job Category: Operations
Potential Referral Amount: 5000 Philippine Peso (PHP)

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.

 
It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research as well as foreign exchange and fixed income trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila Branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.
 
JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world.
 
Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/
 
About J.P. Morgan Corporate & Investment Bank
 
J.P. Morgan Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
 

ACH Investigations - Transaction Processing Specialist

 

 

Key Objectives:
To receive, research, record, resolve, and respond to ACH related inquiries (ARC/OA/Copy of Return, Copy of Transaction, Addenda, Affidavit and Contact to Originators) within the department’s target goals.
 
Responsibilities Include:
  • Understands and meets departmental and Daily Dash Board objectives.
  • Familiarized with Quality and Procedure Policy.
  • Extensive knowledge of the systems available to service our customers.
  • Increased knowledge and maneuverability of the systems available to service our customers. (Inclusive of all systems listed below).
  • Increased knowledge of the rules and regulations governing ACH originations.
  • Understands and follows department procedures without incident.
  • Professional aptitude while interacting with individuals with-in all levels of the organization.
  • Research and respond to ACH Investigations received via e-mail, fax, mail, and phone, to department standards.
  • Responsible for ensuring the departments PRPC/UDT turnaround is met or exceeded.
  • Utilize the SOP SharePoint for but not limited to retrieving forms and procedures for research assistance.
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran

   Competencies:

Conceptual

  • Demonstrates a high level understanding of ACH network and department procedures.
  • Understands the appropriate areas to contact for inquiry resolution (if outside the department)
  • Demonstrates in depth knowledge of the following ACH research tools to quickly assist a customer:
    • ACH RIPS/CRIPS
    • PRPC
    • Customer Service Listing
    • FSD-CA
    • QMS
    • SAR – BankOne Supersssion
    • Star Viewer
    • UDT – OA
    • Graphnet
    • Common Mailboxes – ARC & OA
  • Collects information to solve problems and include others in problem resolution.
  • Demonstrates ability to analyze and recognize inconsistencies relative to their day to day responsibilities and bring such issues to management attention.
  • Consistently demonstrates ability to use good judgment in decision – making.

Administrative

  • Organizes time efficiently; prioritizes work appropriately and readily adjusts to changing priorities.
  • Ability to handle more than one task at a time (Solid multi – tasking capability).
  • Follows instructions on established procedures found in SOP SharePoint.
  • Works effectively with minimum supervision.
  • Performs efficiently in unusual or difficult situations.
  • Adheres to attendance and punctuality policies.
  • Enters all inquiries in the PRPC/UDT are actioned within the deadlines.
  • Recommends appropriate procedures to allow for a more efficient and effective customer experience.

Communications/Interpersonal

  • Effectively builds and maintains working relationships with all levels of employees.
  • Communicates clearly and concisely; listens well.
  • Is empathetic to customer needs/ frustrations and is quick to provide the necessary resolution or call back time – frames to the customer.
  • Deals effectively with staff/management in other areas in accomplishing business needs/work assignments.
  • Demonstrates clear and concise written communication skills.

Quantity and Quality of Work

  • Quality of work is consistently accurate and thorough.
  • Necessary follow – through is accomplished within the time – frames established by ACH Investigation.
  • Information provided to the customer is accurate and timely.
  • Assist in ensuring that department PRPC/UDT turnaround does not exceed the limit established for the department, while maintaining highest level of service to the customer.
Business/Technical
  • Has up-to-date in depth technical expertise as it relates to the following:
    • ACH Rules regarding ARC/OA/Copy of Return, Copy of Transaction, Addenda, Affidavit and Contact to Originators.
    • JPMC research tools used to research all of the aforementioned inquiry types.
    • Interaction with customer to ascertain exact problem relative to non – ARC/OA/Copy of Return, Copy of Transaction, Addenda, Affidavit and Contact to Originators – inclusive of obtaining the required information to conduct the research.
  • JPMC ACH procedures regarding ARC/OA/Copy of Return, Copy of Transaction, Addenda, Affidavit and Contact to Originators.
  • Demonstrates in depth understanding and knowledge of rules and regulations regarding ACH origination and receive items.
  • Successfully passes all post training ACH exams.
  • Clearly and concisely presents technical information (either written or verbal) to others. 
  • Effectively uses/operates tools required of job (Inclusive of  SOP SharePoint)
  • Clearly understands the link between job, customer requirements and business results and demonstrates such on a daily basis.

Adaptability/Flexibility

  • Learns from experience.
  • Is flexible to new ideas and actively pursues self – learning.
  • Gives and receives feedback appropriately.
  • Pitches in, in times of crisis or when others are out in order to meet business goals.

Qualifications

  • Graduates/Post graduates with good academic record.
  • 0-2 years of experience/Working knowledge of various aspects of International Payment Processing Operations / working knowledge on SWIFT or experience in a back office operations of a reputed foreign bank or its processing arm/private sector bank/public sector bank would be an added advantage.
  • Knowledge of Cash back ground will be an added advantage.
  • Good Interpersonal skills to be able to communicate internally or externally and at all levels and should be a team player.
  • Excellent written & oral communication skills in English.
  • A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
  • Client focus.
  • Strong interpersonal skills
  • Strong PC and analytical skills/ Knowledge of MS Access, Excel, PowerPoint, and Word.
 
Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Things to note

Sign in to our application system to continue your job search or update your profile.

Current employees sign in here. Contractors sign in here.

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please click here.

Important links

Click here to view the "EEO is the Law" poster.

Click here to view the "EEO is the Law" supplemental poster.

Click here to view our U.S. Pay Transparency Policy.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.