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Digital Business Analyst

Req #: 180022270
Location: Jersey City, NJ, US
Job Category: Technology
Potential Referral Amount: 3000 US Dollar (USD)

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at

Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits.  You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.

As a Digital Marketing Business Analyst, you will serve as liaison between IT and business end-users. Work with the business to analyze business requirements and review/produce specifications for any new/change to technology applications. Work with the Technical Analyst and development team to ensure that they understand the specifications. Work with training team to document system scenarios and identify roles impacted and helps develop a change management/training plan. Conduct business process modeling and generate applicable scenarios for the technology functionality testing team.

You will be responsible to identify, assess, and document business requirements, recommending business priorities, and advising business on options, risks, and costs. Conduct research to determine if solutions to business requirements currently exist within or outside the business unit, and if not, whether new solutions are feasible. Analyze impact of proposed solution across the business, develop use cases to explain/demonstrate business requirements/specifications to IT team, and contribute a business or process perspective during design reviews. Assist Quality Management team to ensure that requirements documentation can be easily translated into test plans, and ensure that the proper testing plans have been completed. Facilitate implementation of new functionality through training sessions, demos, and the development of appropriate documentation. Provide relevant test scenarios for the testing team. Work with test team to develop system integration test scripts and ensure the testing results correspond to the business expectations.


    • College degree, or specialized training or equivalent work experience
    • Minimum two years of relevant work experience (3-5 years) doing strong Business Analysis
    • Strong expertise in Agile environments
    • Experience/understanding of business process re-engineering and business modeling concepts, business systems development and analysis
    • Awareness of the business and IT strategy, especially within Content Management and CRM technologies like SalesForce
    • Basic understanding of the company's business practices and familiarity with the company's products and services
    • Strong analytical skills and writing skills, to include solid experience in writing functional and technical specifications
    • Line of Business experience a plus

    When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world. 

    At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity.  We encourage professional growth and career development, and offer competitive benefits and compensation.  If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you. 

    So if you're ready to put your passion for technology to work in a way that makes a real difference, apply today.

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